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Tracking number

Member
Posts: 1
Registered: ‎28-01-2021

Hi,  here is my order no 210126030083960 .

 

Can u pls kindly check my order status, cus on 27/1/2021 it said already packed and ready to ship out.

If I can only have the tracking number or something for my parcel. Thanks

Re: Tracking number

Support
Posts: 2,847
Registered: ‎01-12-2016

Hi crystalb,

 

Usually, the parcel will be delivered to you within 4 working days for Peninsular Malaysia and a minimum of 7 working days for Sabah/Sarawak. 

 

The consignment number is the same as your transaction number and currently still in the progress. You may use this link to track your item: https://csp.mmag.com.my/ or directly contact the Mmatrix Customer Service at 0378903535 or 0165015050 for more information. 

 

Mon - Fri, 9:00am - 6:00pm 
Sat, 9:00am - 1:00pm 
 

  

Thanks.

 

Re: Tracking number

Member
Posts: 4
Registered: ‎21-05-2021

Hi There, can you please help me on tracking this number  210518036812711

Compare to others , the goods should only take a day to arrived at you pickup outlet.  Hopefully, I can collect it before next wave of lockdown.

Re: Tracking number

Support
Posts: 4,955
Registered: ‎01-05-2015

muadzahmad, you may use the order ID (210518036812711) to track your item over <here>
For more info & assistance, please contact the Mmatrix Customer Service at 0378903535.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Tracking number

Member
Posts: 4
Registered: ‎21-05-2021
The status state 'packed & ready to ship out' since 19th May. No update since then. Can you please verify for me?

Re: Tracking number

Support
Posts: 5,264
Registered: ‎10-04-2015

Officially, your order delivery should be within 4 working days. Please contact the courier service for more info about your delivery status,

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Tracking number

Member
Posts: 4
Registered: ‎21-05-2021
I'm trying to call them a few times but i can't get through. When tracking using their website state that the goods has been delivered (refer attachment). However, from digi site still in progress.