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New Voicemail Popup Everytime

Member
Posts: 2
Registered: ‎29-10-2019

Hi guyz..

 

I'm using iphone, everytime i restart my phone this notification come out " New Voicemail "  but when i check there is no voicemail, on the phone tab also keep showing " red dot " badge ?

 

I try to change voicemail password using default 1234 but it keep saying " voicemail unavailable ".

 

could somebody help me to solve this problem..

 

thanks

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Re: New Voicemail Popup Everytime

[ Edited ]
Member
Posts: 2
Registered: ‎03-03-2020

I have this issue as well.

 

It is the visual voicemail. Each time it changes the cell tower (so when driving) it shows a voicemail popup. It seems to start at iOS 13 only. Previously I didn't have this issue. I went to the digistore, and they basically 'blame' the iphone. If I read the forums on the internet and Apple offiical forums, they 'always' say ... voicemail is always at the carrier side. So I am a bit lost. I have made a video as well, which I am happy to share with the forum/support people, not publicly here.

 

This is on an iphone Xs Max, but I get a notification each time, so I changed the voicemail tune to 'none'. I tried also on a iphone SE, it show the exact picture as yours, but ddoesn't give me a notification.

 

Really annoying!!!! Not sure how to solve it. 

 

IMG_1035.PNG

IMG_1034.PNG

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Re: New Voicemail Popup Everytime

Member
Posts: 3
Registered: ‎22-04-2020

I have this same issue as well starting today - previously when  I was  with Digi with the same Iphone XS Max i didn' t have this issue. Then i ported out to another carrier - now when  i just recently ported in today - I keep having this Voicemail notification whenever I turn off the phone or when the phone has no signal and when it has signal , this message keeps popping up on the notification. Sometimes to clear it away. I accidentally hit the icon and it straight dials to my VM - which I dont have any messages of course. 

 

Emailed customer support but they are not sure how to solve and have created a case for this. 

 

If i put the sim card into an android phone, this notification doesn't appear. 

 

I'm wondeirng if it has something to do with Visual VM 


@Raymond6368 wrote:

I have this issue as well.

 

It is the visual voicemail. Each time it changes the cell tower (so when driving) it shows a voicemail popup. It seems to start at iOS 13 only. Previously I didn't have this issue. I went to the digistore, and they basically 'blame' the iphone. If I read the forums on the internet and Apple offiical forums, they 'always' say ... voicemail is always at the carrier side. So I am a bit lost. I have made a video as well, which I am happy to share with the forum/support people, not publicly here.

 

This is on an iphone Xs Max, but I get a notification each time, so I changed the voicemail tune to 'none'. I tried also on a iphone SE, it show the exact picture as yours, but ddoesn't give me a notification.

 

Really annoying!!!! Not sure how to solve it. 

 

IMG_1035.PNG

IMG_1034.PNG


 

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Re: New Voicemail Popup Everytime

Community Manager
Posts: 8,704
Registered: ‎20-04-2015

@CKH6600-A , have you tried dialing 121 (voicemail) to check if you have voicemail unread?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: New Voicemail Popup Everytime

[ Edited ]
Member
Posts: 2
Registered: ‎27-05-2020

Hi. I tried to call 121 to check the mailbox.

However, there is no any voicemail inside the mailbox 

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Re: New Voicemail Popup Everytime

Member
Posts: 3
Registered: ‎22-04-2020

I Found the solution - I ported out to Maxis  - lol and no further issues...

 

Like I mentioned - it prob has something to do with Apple's Visual VM and Digi - something was not right during the provisioning of my number by Digi perhaps - something during the setup - If I put the sim into my Samsung the problem is not there. 

 

Dissapointing after many calls and Digi closed my issue without my consent - I finally ported out to Maxis and Problem SOLVED

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Re: New Voicemail Popup Everytime

Member
Posts: 3
Registered: ‎22-04-2020

This cannot be solved - Digi is clueless on how to solve this - port out and port back in if you really want this resolved. 

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Re: New Voicemail Popup Everytime

Member
Posts: 1
Registered: ‎16-07-2020
it’s finally fixed for me when i switched to esim
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Re: New Voicemail Popup Everytime

Support
Posts: 2,067
Registered: ‎14-04-2015

Thanks for the update, naffyk Smiley Happy