22-03-2017 04:27 PM
We know it’s been rough, and we’re really sorry that you’re not experiencing your 4G Plus network the way we want you to. So help us get the info we need so that we can help you.
All of the info you share will help our team investigate your network concerns.
Send our Community Support Team a PM by clicking here: Send PM
Include these crucial info in your PM to us:
Q1: What is your network issue?
A1: Is it Slow Internet? Are you unable to browse the Internet? Please explain in detail.
Q2: What is your device?
A2: Tell us your phone’s brand/model.
Q3: Tell us where you are.
A3: Give us your address and location (and include which floor you’re on if you are indoors).
Q4: Tell us when this happened?
A4: Give us the Time and Date of occurrence.
Q5: Finally, tell us who you are.
A5: PM all of the info above, and remember to include your full name, mobile, and IC number.