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Am Curious about how good is digi protecting the consumer data because recently just registered new number with DIGI and this the number have yet to be used for any other subscriptions, and this number is not even shared to any party or any agencies, but today received a call from insurance agents and from other product sales agents, the questions is how do they get ur name and phone number ? So is Digi protecting consumer data well, if so how can a new number just registered and not used yet "promoted" number are known to all this party and worst they even know ur name ? Can we as consumer act on Digi for not complying with PDPA policy ? Anyone else have the same response ?
Hi markyler79, we always take steps to ensure that we keep your personal information safe and secure. We will process your personal information in accordance with this privacy notice the Personal Data Protection Act 2010. However, we unable to control agencies related to National Bank Malaysia for personal details. Kindly refer to Digi key privacy principles (point number 2) at this link: https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_general_all
Hi..I am digi ex-user. Recently I received a calling from 0162211800 said that she was tele marketing and I was selected to get a better postpaid promotion from digi. The plan that she offered me is Postpaid 48 20gb with many benefit inside. After 6mths the 20gb will become 25gb. But, the end of our conversation, she want to verified my IC number but I didn't gave her with the reason security. And she mentioned she will post the new SIMCARD with register mail and asked me to call her in this number 03-55672497 (ms Nabilah) after I really sure that was not a scam. I'm in doubt. Can I feedback her because the plan that she offered me look attractive. HELP..
Hi Bius2705. 0162211800 is our official contact. Kindly dial 03-55672497 for further assistance.
i have receive call from 013 235 0603 n 013 350 5106 she said i have postpaid plan that i havent pay..n that postpaid number. i doesnt knew at all..n she said i will being taking legal action for..i dont what to do i scared if this are scammer
Hi Rozaizul96. We have responded to your PM. Thank you.
https://sgpget.info/my/1/digi/?osv=Windows%208.1&isp=Chrome&ip=188.8.131.52&key=eyJ0aW1lc3RhbXAiOiI... check this one out please
My mum has been recently receiving calls from a 'Digi' rep mentioning that her phone bill is overdue of a certain amount. They would either SMS or call her (the call was from a lady). The recent one was asking her to pay for the overdue bill of a certain amount by 21st August which was not the same as the official due date in the digi App.
One of the numbers was 01668227131. Definitely a scam.
How do I officially report this to Digi? The customer rep I called via the digi helpline wasn't very helpful in this.
i want to register's my number.. anyone can't help??
New number registration will be done upon registration, emildaelyana. If your number is still not active until now, please PM us the phone number <here> for further clarification on the account status. TQ.
Hi, my name have been used to apply for a wifi. I’ve reported it and send the relevant documentation for fraud case. I’ve not receive any respond from Digi. I’ve been bombarded with sms and emails from collections to pay for the wifi. I’ve replied and forwarded the emails to help@digi and still no respond. No calls no emails, may I know what action has been taken to solve this matter, other than sending me messages to pay, pay , pay?
Hi DIGI team,
Can you guys do something about the unauthorize registration which SMS send by DIGI as below to me.
RM0.00: Successful registration. No subscription fee. Price: RM1.00/sms. MFDF sms/month. Renewal on 02/11/2019. To cancel, send stop mfdf to 36666
How come DIGI can approved for the registration without the customer consent? Any supporting doc to support the registration since it's going to be on renewal basis.
You can't just approved a registration with only customer phone number, it's not an appropiate etique.
Frankly speaking, there are too much loop in your guys approval process.
Kindly do something about it and at the same time, please cancel the subscription.
Hi Kyo5059, Shortcode 36666 is a third party service and does not belong to Digi. Digi does not represent, warrant or guarantee the extent to which the customer's mobile telephone or the device will be able to access information via VAS or on the internet or elsewhere. You may find the T&C here: https://www.digi.com.my/support/tnc/general/others/value-added-servicesWe have responded to your PM pertaining to the cancellation of the third party service. Thank you.
GAMESTRIKE bawah DIGI menolak kredit tanpa authorisation...
tidak pernah subscribe tiba-tiba kredit di tolak?
adakah DIGI juga SCAMMERS??
sila ambil tindakan tegas atas perkara ini....
Ruhaz, sila semak inbox anda dan berikan kami info yang diperlukan dulu ya. TQ.