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Stay Safe From Scams with Digi!

by Community Manager on ‎28-01-2019 12:00 PM - edited on ‎16-08-2019 05:54 PM by Community Manager

Hey Subscribers! 


Worrying if you have a scam issue on your hands? Here's a list of recent scam issues we have compiled. If you are facing anything similar, do check out the appriopriate articles here:

 

Date Article
16th August 2019 #DigiUpdate: Fake Facebook Scam Announcement
11th April 2019 #DigiUpdate: Fake Wangiri "Missed Call" Scam
1st Februry 2019 #DigiUpdate: Fake Samsung Malaysia Galaxy S9 Scam 
1st March 2019 #DigiUpdate: Fake Foreign Number Whatsapp Scam
23rd January 2019 #DigiUpdate: Fake Donation Scam on Community
26th December 2018 #DigiUpdate: Fake Whatsapp Scam
23rd December 2018 #DigiUpdate: Fake Survey Scam
28th August 2018 #DigiUpdate: Fake Whatsapp Contest Scam
20th March 2018 #DigiUpdate: Fake Whatsapp Contest Scam
13th October 2017 #DigiUpdate: Suspicious Callers
24th  August 2017 #DigiUpdate: Fake "Digi Menang Bersama" Contest Scam
21st August 2017 #DigiUpdate: Coda Direct Billing Scam


Check out these links to learn how to check for safe websites and how to  spot a fake contest or scam.

Remember, if you encounter a scam issue, do not reply or respond to the scammer. Do not tell anyone your personal information, especially potential scammers on the internet.

 

If you belive you have encountered a new scam case, please do report the issue.

Comments
by markyler79 Member
on ‎14-02-2019 02:40 PM

Am Curious about how good is digi protecting the consumer data because recently just registered new number with DIGI and this the number have yet to be used for any other subscriptions, and this number is not even shared to any party or any agencies, but today received a call from  insurance agents and from  other product sales agents, the questions is how do they get ur name and phone number ? So is Digi protecting consumer data well, if so how can a new number just registered and not used yet  "promoted" number are known to all this party and worst they even know ur name ? Can we as consumer act on Digi for not complying with PDPA policy ? Anyone else have the same response ? 

by Support
on ‎14-02-2019 04:56 PM

Hi markyler79, we always take steps to ensure that we keep your personal information safe and secure. We will process your personal information in accordance with this privacy notice the Personal Data Protection Act 2010. However, we unable to control agencies related to National Bank Malaysia for personal details. Kindly refer to Digi key privacy principles (point number 2) at this link: https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_general_all

by Bius2705 Member
on ‎03-03-2019 10:03 AM

Hi..I am digi ex-user. Recently I received a calling from  0162211800 said that she was tele marketing  and I was selected to get a better postpaid promotion from digi. The plan that she offered me is Postpaid 48 20gb with many benefit inside. After 6mths the 20gb will become 25gb. But, the end of our conversation, she want  to verified my IC number but I didn't gave her with the reason security. And she mentioned she will post the new SIMCARD with register mail and asked me to call her in this number 03-55672497 (ms Nabilah) after I really sure that was not a scam. I'm in doubt. Can I  feedback her because the plan that she offered me look attractive. HELP..

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by Support
on ‎03-03-2019 11:21 AM

Hi Bius2705. 0162211800 is our official contact. Kindly dial 03-55672497 for further assistance. Smiley Happy

by Rozaizul96 Member
on ‎30-07-2019 03:03 PM

i have receive call from‭ 013 235 0603‬ n ‭013 350 5106‬ she said i have  postpaid plan that i havent pay..n that postpaid number. i doesnt knew at all..n she said i will being taking legal action for..i dont what to do i scared if this are scammer0C22C357-244E-4672-9995-D19544334742.png

by Support
on ‎30-07-2019 03:29 PM

Hi Rozaizul96. We have responded to your PM. Thank you.

by MrWilson Member
on ‎03-08-2019 09:52 PM