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Stay Safe From Scams with Digi!

by Community Manager on ‎28-01-2019 12:00 PM - edited on ‎25-08-2019 05:23 PM by Community Manager

Hey Subscribers! 

Worrying if you have a scam issue on your hands? Here's a list of recent scam issues we have compiled. If you are facing anything similar, do check out the appriopriate articles here:


Date Article
25th August 2019 #DigiUpdate: Fake Poll Scam
16th August 2019 #DigiUpdate: Fake Facebook Scam Announcement
11th April 2019 #DigiUpdate: Fake Wangiri "Missed Call" Scam
1st Februry 2019 #DigiUpdate: Fake Samsung Malaysia Galaxy S9 Scam 
1st March 2019 #DigiUpdate: Fake Foreign Number Whatsapp Scam
23rd January 2019 #DigiUpdate: Fake Donation Scam on Community
26th December 2018 #DigiUpdate: Fake Whatsapp Scam
23rd December 2018 #DigiUpdate: Fake Survey Scam
28th August 2018 #DigiUpdate: Fake Whatsapp Contest Scam
20th March 2018 #DigiUpdate: Fake Whatsapp Contest Scam
13th October 2017 #DigiUpdate: Suspicious Callers
24th  August 2017 #DigiUpdate: Fake "Digi Menang Bersama" Contest Scam
21st August 2017 #DigiUpdate: Coda Direct Billing Scam

Check out these links to learn how to check for safe websites and how to  spot a fake contest or scam.

Remember, if you encounter a scam issue, do not reply or respond to the scammer. Do not tell anyone your personal information, especially potential scammers on the internet.


If you belive you have encountered a new scam case, please do report the issue.

by markyler79 Member
on ‎14-02-2019 02:40 PM

Am Curious about how good is digi protecting the consumer data because recently just registered new number with DIGI and this the number have yet to be used for any other subscriptions, and this number is not even shared to any party or any agencies, but today received a call from  insurance agents and from  other product sales agents, the questions is how do they get ur name and phone number ? So is Digi protecting consumer data well, if so how can a new number just registered and not used yet  "promoted" number are known to all this party and worst they even know ur name ? Can we as consumer act on Digi for not complying with PDPA policy ? Anyone else have the same response ? 

by Support
on ‎14-02-2019 04:56 PM

Hi markyler79, we always take steps to ensure that we keep your personal information safe and secure. We will process your personal information in accordance with this privacy notice the Personal Data Protection Act 2010. However, we unable to control agencies related to National Bank Malaysia for personal details. Kindly refer to Digi key privacy principles (point number 2) at this link: https://new.digi.com.my/cs/Satellite/Page/tnc/default/tnc_general_all

by Bius2705 Member
on ‎03-03-2019 10:03 AM

Hi..I am digi ex-user. Recently I received a calling from  0162211800 said that she was tele marketing  and I was selected to get a better postpaid promotion from digi. The plan that she offered me is Postpaid 48 20gb with many benefit inside. After 6mths the 20gb will become 25gb. But, the end of our conversation, she want  to verified my IC number but I didn't gave her with the reason security. And she mentioned she will post the new SIMCARD with register mail and asked me to call her in this number 03-55672497 (ms Nabilah) after I really sure that was not a scam. I'm in doubt. Can I  feedback her because the plan that she offered me look attractive. HELP..

by Support
on ‎03-03-2019 11:21 AM

Hi Bius2705. 0162211800 is our official contact. Kindly dial 03-55672497 for further assistance. Smiley Happy

by Rozaizul96 Member
on ‎30-07-2019 03:03 PM

i have receive call from‭ 013 235 0603‬ n ‭013 350 5106‬ she said i have  postpaid plan that i havent pay..n that postpaid number. i doesnt knew at all..n she said i will being taking legal action for..i dont what to do i scared if this are scammer0C22C357-244E-4672-9995-D19544334742.png

by Support
on ‎30-07-2019 03:29 PM

Hi Rozaizul96. We have responded to your PM. Thank you.

by MrWilson Member
on ‎03-08-2019 09:52 PM
by RiaNa_22 Member
on ‎29-08-2019 12:00 PM

Hi there, 


My mum has been recently receiving calls from a 'Digi' rep mentioning that her phone bill is overdue of a certain amount.  They would either SMS or call her (the call was from a lady).  The recent one was asking her to pay for the overdue bill of a certain amount by 21st August which was not the same as the official due date in the digi App. 


One of the numbers was 01668227131. Definitely a scam. 


How do I officially report this to Digi? The customer rep I called via the digi helpline wasn't very helpful in this. 

by emildaelyana Member
on ‎25-09-2019 01:13 AM

i want to register's my number.. anyone can't help??

by Support
on ‎25-09-2019 11:22 AM

New number registration will be done upon registration, emildaelyana. If your number is still not active until now, please PM us the phone number <here> for further clarification on the account status. TQ.

by vitalmist Member
on ‎03-10-2019 01:34 PM

Hi, my name  have been used to apply for a wifi. I’ve reported it and send the relevant documentation for fraud case. I’ve not receive any respond from Digi. I’ve been bombarded with sms and emails from collections to pay for the wifi. I’ve replied and forwarded the emails to help@digi and still no respond. No calls no emails, may I know what action has been taken to solve this matter, other than sending me messages to pay, pay , pay? 

by Kyo5059 Member
on ‎08-10-2019 01:09 PM

Hi DIGI team,


Can you guys do something about the unauthorize registration which SMS send by DIGI as below to me.


RM0.00: Successful registration. No subscription fee. Price: RM1.00/sms. MFDF sms/month. Renewal on 02/11/2019. To cancel, send stop mfdf to 36666


How come DIGI can approved for the registration without the customer consent? Any supporting doc to support the registration since it's going to be on renewal basis.


You can't just approved a registration with only  customer phone number, it's not an appropiate etique.


Frankly speaking, there are too much loop in your guys approval process.


Kindly do something about it and at the same time, please cancel the subscription.


by Support
on ‎09-10-2019 11:48 PM

Hi Kyo5059, Shortcode 36666 is a third party service and does not belong to Digi. Digi does not represent, warrant or guarantee the extent to which the customer's mobile telephone or the device will be able to access information via VAS or on the internet or elsewhere. You may find the T&C here: https://www.digi.com.my/support/tnc/general/others/value-added-services

We have responded to your PM pertaining to the cancellation of the third party service. Thank you.

by Ruhaz Member
on ‎12-10-2019 11:35 AM


GAMESTRIKE bawah DIGI menolak kredit tanpa authorisation...

tidak pernah subscribe tiba-tiba kredit di tolak?


adakah DIGI juga SCAMMERS??


sila  ambil tindakan tegas atas perkara ini....



digi Image 2019-10-12 at 11.17.41 AM.jpeg

by Support
on ‎12-10-2019 01:40 PM

Ruhaz, sila semak inbox anda dan berikan kami info yang diperlukan dulu ya. TQ.