15-03-2017 10:41 PM - last edited on 28-02-2018 10:36 AM by Bellsa
If you are subscribed to a third party Content Provider (CP) service that uses a 5-digit short code, you can unsubscribe from the service immediately by:
1) Replying STOP ALL to the SMS message or short code.
2) If the above STOP ALL method does not work, please call the Digi Helpline at 016-221 1800 and we will assist you in unsubscribing.
Some tips to be mindful when receiving SMSes from short codes:
• Read the SMS carefully before giving consent or opting in to the service.
Typically the SMS will ask you to type YES or Y in reply to the short code to subscribe.
• Do not click on any links within the SMS as it might lead you to accidentally subscribing to a service.
• Do not subscribe to any services from any unfamiliar or suspicious SMSes.
• Do not click on any suspicious banners or links that indicate you have won a prize.
• Do not enter your mobile number on any unfamiliar or suspicious webpages.
• Do not enter your phone number if a page shows that “your phone has a virus” and asks for your phone number to clear it.
• Beware of ads that may lead you to phishing websites.
• Beware of installing third party apps other than from the official Google Play Store or Apple App Store.
• Beware of granting permissions to third party apps to send SMSes from your phone.
We at Digi do not condone the use of our 5-digit short code service by errant third party CPs who do not comply to MCMC’s mandatory standards for the provision of mobile content services.