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Reach out to us here for support!

SuperUser
Posts: 415
Registered: ‎07-05-2015
Hi there, we're glad you found us here, we're sorry that you've not been able to reach us on Facebook, do drop your query here; alternatively you may also request for support viaTwitter @mydigi.

Thank you.
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Re: Reach out to us here for support!

Member
Posts: 4
Registered: ‎29-01-2016

Hi, I would like to inquire about 2 question.

1. I purchased an Iphone 6 with Digi last year September, now its having problem, since Iphone 6S has been launch, will it required a long time to claim warranty service for the older Iphone 6 or I will be forced by Digi to upgrade ?

2. Can I claim warranty service from other apple authorized service center such as Apple Switch Service Center?

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Re: Reach out to us here for support!

SuperUser
Posts: 415
Registered: ‎07-05-2015
Hi Daniel,

You can send your iPhone 6 to us if it is still within 1 year from the date of purchase. In terms of phone replacement/repairs, it will depend on replacement unit availability by Apple.

To claim warranty service, you will have to bring it back to us at our Digi Store Smiley Happy

Hope this helps!
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Hope my post has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Reach out to us here for support!

Member
Posts: 4
Registered: ‎29-01-2016

Hi, is it any Digi store or only selected Digi store ? My nearest Digi Center is komplex Aman Jaya Sungai Petani branch.

Re: Reach out to us here for support!

SuperUser
Posts: 415
Registered: ‎07-05-2015

Hi Daniel,

 

Unfortunately, Digi Store Express does not accept warranty claims. You can visit any Digi Store/Digi centre, doesn't have to be the same one which you bought your iPhone from.

 

Do use this guide to find the nearest Digi Store to you : http://new.digi.com.my/support/digi-store

 

Let us know if you need any assistance!

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Hope my post has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!