|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

How to Unsubscribe To Unwanted Value-Added Services on MyDigi

[ Edited ]
Community Manager
Posts: 190
Registered: ‎18-07-2019

Dear subscribers,

 

Need a guide on how to unsubscribe to an unwanted Value-Added Service? We’ve got you covered! Value-Added Service is a third-party mobile content service that provides information and entertainment services that are delivered to your mobile phone via SMS or MMS. This includes content such as music clips, video clips, online games, news updates, SMS voting/competition and etc.

 

If you wish to unsubscribe to any of these, check out the step-by-step guide below for an easy MyDigi walk-through and a fast solution!

 

*Note: The unsubscription on MyDigi App is not applicable to one-time purchase Value-Added Services   

 

Step 1:

Log in to your MyDigi App and tap on “Settings” in the menu bar

Capture.PNG

 

Step 2:

If you’ve subscribed to Value-Added Service, you’ll be able to see it under “My Subscriptions”. Tap on it.

Capture.PNG

 

Step 3:

The Value-Added Service you’ve subscribed to will be shown in full details. If you wish to unsubscribe, toggle the button next to it to do so. 

Capture.PNG

 

Step 4:

Tap on “Confirm” to successfully unsubscribe to your Value-Added Service.

Capture.PNG

 

Step 5:

And that’s it, you’re done! A confirmation screen below will appear to let you know that your unsubscription request has been submitted and a confirmation SMS will be received upon successful cancellation.

Capture.PNG

To avoid unwanted charges from these third party services, do ensure that you check your SMS inbox and mobile phone bill regularly and carefully to ensure that you have not been charged for services, which you have not subscribed or consumed. Advise your family members (especially children who may use your mobile phone or have their own mobile phones) that the content & services may be chargeable. For more tips, check out our article here 

 

Rest assured that we at Digi do not condone the use of third-party mobile content services who do not comply with MCMC's mandatory standards.

 

If you’re unsure of a scam, discover our list of scams that you should be aware of here