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How-to Port-In To Digi Postpaid With Ease

[ Edited ]
Community Manager
Posts: 190
Registered: ‎18-07-2019

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Porting over to Digi? You can conveniently do so without changing your existing mobile number, all online and on your own. Check out our guideline below and we’ll walk you through the process.

*Do note that if you’re porting into Digi’s Postpaid network, you can complete the MNP Process online. If you’re porting into Digi’s Prepaid network, you’re required to walk-in to complete the port-in process. To find the nearest Digi Store to you, click here 


First, ensure that you satisfy these prerequisite conditions for porting:

  • Make sure that your current mobile number is active at the time of port-in request.
  • You are not eligible for MNP if you have registered more than 100 corporate lines with Digi.
  • You will be required to provide MyKAD or Armed Forces Identification Card and/or passport for identification purposes.
  • Ensure that all your current bills with your current service provider have been settled with no outstanding bill.
  • The mobile numbers must be in the range of mobile numbers as approved by MCMC time to time.
  • Terms and conditions will apply upon porting into Digi’s network from your existing service provider. Click here to read the terms and conditions.


Upon submission of your Postpaid registration, an Advance Payment is required that will be rebated into your 1st - 2nd month bill, depending on the Postpaid Plan you’ve signed up for. In the event of a contract termination, the Advance Payment is non-refundable and shall be forfeited. See the list below for the total rebate you’ll enjoy when you sign up with Digi Postpaid!


Postpaid Plan

Advance Payment

Total Rebate (Months)

Digi Postpaid 58


1 month

Digi Postpaid 80


1 month

Digi Postpaid 120


1 month

Digi Postpaid 160


1 month

Digi Postpaid 190


1 month

Digi Postpaid Infinite 100


2 months

Digi Postpaid Infinite 150


2 months


Take note that advanced payments for device plans may vary from the plans listed above, depending on device model and customer eligibility. 


Next, you’ll need to submit a ‘port in’ request to Digi. This will be subject to Digi’s existing terms and conditions for new registration.


After making a port-in request, check your phone every now and then for a validation SMS from your current operator. Respond in uppercase within the given timeframe and that’s it! The process will take about 2 working days. Once your current operator signal has been disconnected, you can switch over to the Digi SIM card.


*Do note that if the Digi SIM card is inserted before the line is active, you may not be able to get any signal after activation. You will need to remove and insert the SIM card again. 


Last but not least, before you start the port-in process, we recommend that you back-up all your contacts and data on your phone storage or on the cloud. Here’s how:


For Android

  1. Go to ‘Settings’
  2. Tap on ‘Backup and reset’
  3. This will ensure that your contacts are backed up automatically


For iOS

  1. Go to ‘Settings’
  2. Tap on your Apple ID at the top of the list
  3. Tap on ‘iCloud’
  4. Tap ‘Contacts’ and switch the slider on
  5. Tap the ‘iCloud Backup’ app at the bottom of the list.
  6. Tap ‘Back Up Now’ and wait for the backup to complete.


Now that you’re ready to port over to Digi, head on to the Digi website to get started. Click here now.

To find out what happens after you’ve ported in online, click here 


For further information, you may contact our Customer Support via live chat on the MyDigi App  or write to us at Community.