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Digi’s Privacy Notice Update 2020

by Community Manager on ‎13-03-2020 02:33 PM - edited on ‎30-03-2020 05:18 PM by Community Manager

Hi all!

 

Ever wondered what happens to your personal information after you’ve subscribed or registered for our products and services? Rest assured that we value your privacy and take the protection of your personal information very seriously. It is also important to us that you understand how and why we collect, store, share and use your personal information. As part of our regular business practices, we wish to inform our customers on the updated Privacy Notice and Cookie Notice on our website that will come to effect 16th March 2020 onwards.

 

The Privacy Notice can be lengthy and takes time to read. To make things easier for our users, please find below a simplified infographic that translates the notice in a nutshell.

 

 

                                                          What We Do With Personal Data When You:

 

 

Register as a Digi customer                                                 Subscribe To Our Digital  Solutions

                                                                                                                         and Services                                                    

                                                                                                                                                     

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To deliver you the products & services  purchased from Digi.

 

To provide you  with our digital solutions and services, and online applications.

To share with roaming partners when you travel abroad and social apps to enable you to make calls over the Internet.  

To share with business partners and data processors to facilitate the business and  assist with technical support.

 

 

Browse Digi Websites                                                                Make Payment/Transactions

                                                        

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To analyse your user experience and gather data to improve it.   To bill you for the products & services you purchased.

 

To share  with data processors to analyse website cookies.

  To share with payment gateway providers to enable the completion of online purchases and delivery services when you opt for delivery.
To share with marketing partners to improve user experience.   To share with debt collection agencies that assist with debt-recovery functions.

 

 

Receive Communications and                                            Inquire or Complain About Our

Relevant Announcements                                                      Products and Services                                                      

 

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To notify you on your transactions.   To answer your queries about your account or our products & services.
To send you marketing communications and keep you informed on latest offers.   To resolve your concerns on billing and non-billing issues  such as network and coverage
To send you emergency public announcements authorised by regulators   To share with regulators such as MCMC and business partners to resolve your concerns.

 

 

Apply For A Job With Digi                                                           Fulfil Our Legal And Regulatory

                                                                                                                           Obligations

                                                            

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To process your application or job vacancy with Digi and conduct pre-employment screening.   To meet legal or regulatory requirements such as complying to a court order.
To share with recruitment agencies to manage your applications.   To prevent and detect crime as authorised by law.
To share with relevant authorities to assist with background checks.    To share with regulators and government bodies in-accordance to relevant requests and obligations.

 

Starting 16th March 2020, by continuing to browse Digi website and use our products & services, these changes will apply to you as a customer. If you want to exercise your rights as a customer, follow these simple steps:

 

 

                                                                                              You Have The Right To

 

Withdraw Consent 

 

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You have the right to withdraw consent for us to use, process or share your personal info. However, we may not be able to provide our services if you do.

How? 

  • Contact our Customer Service
  • Walk in to the nearest Digi Store

 

Access Your Information

 

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You can request a copy of your personal info from us or view your personal info through your online account. 

How?

  • Contact our Customer Service
  • Go to our Digi Website and login to your account

 

Correct Your Information

 

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You can request to correct your personal info that we hold about you and keep your info updated.

How?

  • Contact our Customer Service
  • Go to our Digi Website and login to your account

 

Stop Direct Marketing

 

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You can stop us from sending you direct marketing messages. This will not affect your account notifications.

How? 

  • Contact our Customer Service
  • Walk in to the nearest Digi Store

 

Stop Us From Processing Your Info

 

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You can stop us from processing your personal info if it causes unecessary substantial damage or distress. However, we may not be able to provide our services if you do.

How? 

  • Contact our Customer Service
  • Walk in to the nearest Digi Store

 

You may reach out to Customer Service via the following communication channels:

Phone number: 016-2211800

 

Comments
by Member
on ‎27-08-2020 07:13 PM

Yes

by Member
on ‎13-09-2020 11:17 AM

Yes

by Support
on ‎14-09-2020 06:48 PM

Monarlay, if u need any further assistance from us here, please PM us the full details of ur issue. Tq.

 

 

by Member
on ‎17-12-2020 10:26 AM
tanpanama830116@gmail.com
by Support
on ‎17-12-2020 10:45 AM

Please PM us via https://goo.gl/SxGJMl for further assistance. TQ.
 

by Member
on ‎02-01-2021 05:40 AM
  •  
by Member
on ‎02-01-2021 05:40 AM

fendyangah@gmail.com

by Support
on ‎02-01-2021 08:25 AM

Hi, good morning. How can we assist you with the email address ya? If you need assistance with your account, you can PM (inbox) us ya.

 

Thank you.

by Member
on ‎15-02-2021 02:53 AM
tanpanama830116@gmail.com
by Support
on ‎15-02-2021 02:58 AM

Tanpa1088, if u need any further assistance from us here, please PM us the full details of ur issue ya

by Contributor
on ‎17-02-2021 12:26 PM

Macam mana harus saya selesai 

by Member
on ‎20-02-2021 05:14 AM

dwiborneo2@gmail.com

by Support
on ‎20-02-2021 08:33 AM

DwiBorneo, kindly PM us <here> should you need further assistance with your Digi account or Digi product/services ya. TQ.

by Member
on ‎21-02-2021 11:44 PM

Thaks

by Member
on ‎15-10-2021 11:07 PM
tanpa3633@gmail.com
by Support
on ‎17-10-2021 08:17 AM

Hi @Tanpanama3633. How can we help you with the email address? If you need assistance with your account, please PM us ya.

 

Thank you.