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billing declined and unsuccessful

Member
Posts: 1
Registered: ‎27-11-2015
i try to purchase gem from my game.. but it keep saying paying declined.. please solf this.. by uchihahyun@gmail.com
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Re: billing declined and unsuccessful

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

Hi @Naim, were you able to use direct billing at least once before? Did you succeed in adding Digi as your billing method?

 

The system has certain rules to avoid accidental purchase. Please visit the direct billing knowledge base to see if any of those could help you: http://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114


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Re: billing declined and unsuccessful

Member
Posts: 1
Registered: ‎07-07-2016

hi im having the same problem

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Re: billing declined and unsuccessful

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@katoest wrote:

hi im having the same problem


Ensure that you have not exceeded the following known limits:

1) Maximum of RM200 for transaction(s) per day. Exceeding this limit will result in High Risk error message.

2) Maximum of RM500 cumulative transactions within last 1 month, also subject to credit limit or credit balance

3) Maximum of RM50 cumulative transactions within last 1 month, for purchases on Google Play Movies & TV, Google Play Books and Google Play Newsstand.


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Re: billing declined and unsuccessful

Member
Posts: 1
Registered: ‎26-01-2017

i didnt made  any purchase and the purchase im about to buy is only RM 66 which still show me purchase denied..

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Re: billing declined and unsuccessful

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@Dwen wrote:

i didnt made  any purchase and the purchase im about to buy is only RM 66 which still show me purchase denied..


Have you added your Google email address into MyDigi account email address?


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Re: billing declined and unsuccessful

Member
Posts: 1
Registered: ‎18-12-2017

how can I add my google email into MyDigi account?

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Re: billing declined and unsuccessful

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@SaidatulNadiah wrote:

how can I add my google email into MyDigi account?


Here you go: https://community.digi.com.my/t5/Knowledge-Base/FAQ-Direct-Billing-for-Google-Play/ta-p/4114


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: billing declined and unsuccessful

Member
Posts: 1
Registered: ‎13-01-2018

Digi I have problem can you help me plz.... i have problem with this payment method has been declined.

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Re: billing declined and unsuccessful

Community Manager
Posts: 8,705
Registered: ‎20-04-2015

@Faiz1999 wrote:

Digi I have problem can you help me plz.... i have problem with this payment method has been declined.


Perhaps the item you're purchasing has exceeded allowed limit. 

1) Maximum of RM200 for transaction(s) per day. Exceeding this limit will result in High Risk error message.

2) Maximum of RM500 cumulative transactions within last 1 month, also subject to credit limit or credit balance

3) Maximum of RM50 cumulative transactions within last 1 month, for purchases on Google Play Movies & TV, Google Play Books and Google Play Newsstand.




Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements