|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Unable to receive OTP

Member
Posts: 1
Registered: ‎25-04-2020

Suddenly not able to receive OTP from public bank. I have checked with the bank and they said their side no error in sending the sms. I didnt change my phone number, online banking PAC and SMS still can be received. Just OTP not working  

Re: Unable to receive OTP

Support
Posts: 5,731
Registered: ‎10-04-2015

Hi teohzk. Please PM (inbox) one of us for further assistance if the issue persists today. Thank you. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unable to receive OTP

Member
Posts: 1
Registered: ‎24-03-2021

HI I ALSO UNABLE TO RECEIVE OTP 

Re: Unable to receive OTP

Support
Posts: 5,731
Registered: ‎10-04-2015

DESMONDYEOW, please PM (inbox) us for checking and assistance.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Unable to receive OTP

Member
Posts: 1
Registered: ‎06-07-2021

Hi I not able to receive OTP from one of the app. But having no issue for the rest. Can you please help?

Re: Unable to receive OTP

Support
Posts: 4,112
Registered: ‎14-04-2015

chunhong0124, have u checked with the app provider directly on this? Tq.

Re: Unable to receive OTP

Member
Posts: 1
Registered: ‎25-08-2021
Hi, I cannot receive otp number. I just port in to digi.

Re: Unable to receive OTP

Support
Posts: 2,959
Registered: ‎01-12-2016

Usually, if there is any change of telco with the account, customers will have to inform the bank to re-register and update the mobile number into the bank system. You may check back with us if the issue still persists after you've done checking with the bank. Thanks.