25-04-2020 10:18 PM
Suddenly not able to receive OTP from public bank. I have checked with the bank and they said their side no error in sending the sms. I didnt change my phone number, online banking PAC and SMS still can be received. Just OTP not working
27-04-2020 10:15 AM
Hi teohzk. Please PM (inbox) one of us for further assistance if the issue persists today. Thank you.
24-03-2021 03:12 PM
DESMONDYEOW, please PM (inbox) us for checking and assistance.
26-08-2021 01:13 PM
Usually, if there is any change of telco with the account, customers will have to inform the bank to re-register and update the mobile number into the bank system. You may check back with us if the issue still persists after you've done checking with the bank. Thanks.