30-04-2018 12:10 PM
Hi all,
I would like to know how do i cancel/block the transactions made via my phone no to purchase steam wallet credit? i was being scam as one of the hacker pretending to be my fren added me in FB. asked for my hp no and said so wanna entered into a quiz contest. asked me to key in the code.. at 1st i did not suspect any and was blur and followed wat he said. after done, i got sms said so my credit limit exceed 80%. so i feel suspicious and suddenly awake and go check the fb profile and found out tat is not my fren. but my acc was being charged RM122 oredi. i called digi centre and they asked me to contact steam wallet. i had emailed steam wallet but they said so they cant help as the credit was purchase via other stream. Any possible to cancel the transaction and not deduct my bill amount? appreciate for help.
30-04-2018 06:22 PM - edited 30-04-2018 06:23 PM
Sorry on that unpleasant experience. This scam method is gaining popularity recently. The TAC code must not be given to anyone including your friend without a reason. The TAC code represents your consent to make payment.
05-05-2018 07:17 PM
Hi did you find out how to resolve this? The same thing just happened to me and the Digi Helpline is the most useless system they just said to report it directly to Steam. But it looks like we have to create an account in that system to do that.
@jesstn wrote:Hi all,
I would like to know how do i cancel/block the transactions made via my phone no to purchase steam wallet credit? i was being scam as one of the hacker pretending to be my fren added me in FB. asked for my hp no and said so wanna entered into a quiz contest. asked me to key in the code.. at 1st i did not suspect any and was blur and followed wat he said. after done, i got sms said so my credit limit exceed 80%. so i feel suspicious and suddenly awake and go check the fb profile and found out tat is not my fren. but my acc was being charged RM122 oredi. i called digi centre and they asked me to contact steam wallet. i had emailed steam wallet but they said so they cant help as the credit was purchase via other stream. Any possible to cancel the transaction and not deduct my bill amount? appreciate for help.
11-05-2018 01:00 AM
06-06-2018 01:49 AM
06-06-2018 01:59 AM
10-06-2018 08:55 AM
10-06-2018 10:51 AM
We are sorry to inform you that Steam cannot refund the amount you lost. However, we can escalate this issue to them and they can block your number from using their service to avoid scam in the future.
19-06-2018 12:22 PM
The bill on showed
Steamwallet Code - 1 unit only
But didnt show ur the transaction detail to steamwallet...I believe there's a transaction code need to provideby digi, with the transaction code then we able to let steamwallet know which transaction was deal from scam, by the way we need a police report with the digi transaction code
21-06-2018 10:04 AM
Dear Fero,
Appreciate you could assist me how to block my number from using Steam services?
Thank you