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Request to change the telco service

Member
Posts: 2
Registered: ‎03-06-2018

Hi, I want to ask about that I got a request for change the telco service from digi to redone, but I rejected. I have called the hotline for help and I just know the owner name register name is not me, is a Malay name, but when I buy the sim card is really register my name and IC, so now how can I fully change the number to my name now?Thank you

Re: Request to change the telco service

Community Manager
Posts: 8,791
Registered: ‎20-04-2015
Do you still have your SIM card bracket? If yes, bring it along with you to a Digi Store.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Request to change the telco service

Member
Posts: 2
Registered: ‎03-06-2018

Yes I still have keep the SIM card bracket. Thank you.

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎23-01-2019
hai. sy telah buat permohonan untuk tukar line celcom ke telco lain tapi kenapa digi tolak permohonan saya?

Re: Request to change the telco service

Support
Posts: 6,223
Registered: ‎10-04-2015

Hi puanfatin.PM (inbox) kami untuk semakan lanjut. Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎23-10-2019
Same here.. rejected 2 times already.. but everytime i call digi.. differ prob incured.. 1st call, say my registeres name is not tally.. but i check.. mine same in digi apps.. 2nd call saying, system glich.. cannot get my reply sms to accept change telco... 3rd time call they say i have to pay RM28 to be able to change telco.. ???????????? Kindly verify..

Re: Request to change the telco service

Support
Posts: 5,078
Registered: ‎01-05-2015

Azat, kindly PM us your phone number <here> for further checking on the request status, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎26-01-2021
hi, sy dh request 2 kali untuk change telco to hotlink, tapi semua kena reject. sy dh spend rm30 untuk change to hotlink. already call the helpline but no answer. harap dapat bantu dengan cepat.

Re: Request to change the telco service

Support
Posts: 4,354
Registered: ‎14-04-2015

hakimhaliba1, mohon PM kami nama penuh, nombor phone dan nombor IC anda untuk pengesahan dan semakan selanjutnya ke atas perkara ini. Tq.

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎17-07-2021
Saya dah cuba untuk tukar dari Digi ke Yes ,,tapi selalu direject ...ini kali kelima saya buat ..harap pihak tuan/puan dapat membantu saya dalam menyelesaikan isu berkenaan