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Request to change the telco service

Member
Posts: 2
Registered: ‎03-06-2018

Hi, I want to ask about that I got a request for change the telco service from digi to redone, but I rejected. I have called the hotline for help and I just know the owner name register name is not me, is a Malay name, but when I buy the sim card is really register my name and IC, so now how can I fully change the number to my name now?Thank you

Re: Request to change the telco service

Community Manager
Posts: 8,673
Registered: ‎20-04-2015
Do you still have your SIM card bracket? If yes, bring it along with you to a Digi Store.

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Re: Request to change the telco service

Member
Posts: 2
Registered: ‎03-06-2018

Yes I still have keep the SIM card bracket. Thank you.

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎23-01-2019
hai. sy telah buat permohonan untuk tukar line celcom ke telco lain tapi kenapa digi tolak permohonan saya?

Re: Request to change the telco service

Support
Posts: 1,609
Registered: ‎10-04-2015

Hi puanfatin.PM (inbox) kami untuk semakan lanjut. Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Request to change the telco service

Member
Posts: 1
Registered: ‎23-10-2019
Same here.. rejected 2 times already.. but everytime i call digi.. differ prob incured.. 1st call, say my registeres name is not tally.. but i check.. mine same in digi apps.. 2nd call saying, system glich.. cannot get my reply sms to accept change telco... 3rd time call they say i have to pay RM28 to be able to change telco.. ???????????? Kindly verify..
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Re: Request to change the telco service

Support
Posts: 3,226
Registered: ‎01-05-2015

Azat, kindly PM us your phone number <here> for further checking on the request status, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!