|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Puk Code

Member
Posts: 1
Registered: ‎05-07-2020
Hello, can someone please help me to get my puk code. I can’t login to mydigi app because my sim is locked therefore I can’t receive verification code.
Highlighted

Re: Puk Code

Community Manager
Posts: 8,714
Registered: ‎20-04-2015

If you still keep your SIM bracket, you can get the PUK code from there. Otherwise, you can also PM our support team for assistance: https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

p.s. there is a limit of 10 PUK tries before the SIM card would lock itself permanently. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
Highlighted

Re: Puk Code

Support
Posts: 3,198
Registered: ‎10-04-2015

Once locked, you can't use the same SIM card anymore ya. If that happens, you (the registered owner) need to get a SIM replacement (same phone number) at one of our outlets with RM10 of charges.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
Highlighted

Re: Puk Code

Member
Posts: 1
Registered: ‎25-10-2020
Can we receive any call or sms when your sim lock?
Highlighted

Re: Puk Code

Support
Posts: 3,198
Registered: ‎10-04-2015

Cannot, embiakbait. That means, your SIM card is not active to receive the signal. Hence, no calls and SMS can be received.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!