|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Re: Port out from Digi to U Mobile from 23.05.2020 i received the SMS but i cant reply

Member
Posts: 3
Registered: ‎16-03-2020
Here the screenshoot for your reference
Thank you

Re: Port out from Digi to U Mobile from 23.05.2020 i received the SMS but i cant reply

Community Manager
Posts: 8,732
Registered: ‎20-04-2015

@tashaaaa wrote:
Here the screenshoot for your reference
Thank you

There are 2 things that can typically hinder replying:

1. Make sure your prepaid is not expired, active with credits

2. Check your phone messaging settings whether is it blocking 'premium' SMS. Some apps detects premium SMS by shorter phone numbers, and then blocks it.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements

Re: Port out from Digi, but failed

Member
Posts: 1
Registered: ‎23-07-2020
Yesterday I replied the termination with Y, yet the my request still failed anyway.

Name: Chang Yuen Feng
0168888540

Re: Port out from Digi, but failed

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi Yuen97. The request has been resubmitted and currently in progress. Thanks.

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Member
Posts: 1
Registered: ‎16-01-2019
PM

I just received SMS via request to leave Digi and reply Y to number 27676,it says my request is being processed.Thx for fast respond since my posting hereSmiley Happy



So how long I need to wait until Digi line termination and switch to U Mobile chip in my phone?

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Support
Posts: 3,605
Registered: ‎10-04-2015

Hi Izzataziz. If there's no issue, your application will be completed within 24 ~48 hours. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Member
Posts: 1
Registered: ‎07-09-2020
Sorry, your request was rejected. CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED - INVOLUNTARILY Please call 0162211800 for help.

Why my request got rejected ?

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Support
Posts: 3,605
Registered: ‎10-04-2015

Hi Aimar. Please PM (inbox) us for checking. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Member
Posts: 3
Registered: ‎30-11-2020
I want to port out from digi to u mobile and i had reply Y to digi but digi says Sorry, your request was rejected. SOME OR ALL NUMBERS ARE NOT IN SERVICE Please call 0162211800 for help. Whyyy this happen?!!! Please help me digi my hp 0146787352

Re: Port out from Digi to U Mobile but still not received any SMS request to leave Digi yet

Support
Posts: 4,350
Registered: ‎01-05-2015

Firdauzeman, kindly inform the new telco to resubmit the request and we'll get it processed once we've received the submission. Apologize for the inconveniences. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!