29-05-2020 10:25 AM
Here the screenshoot for your reference
There are 2 things that can typically hinder replying:
1. Make sure your prepaid is not expired, active with credits
2. Check your phone messaging settings whether is it blocking 'premium' SMS. Some apps detects premium SMS by shorter phone numbers, and then blocks it.
23-07-2020 05:26 PM
25-07-2020 12:08 PM
Hi Izzataziz. If there's no issue, your application will be completed within 24 ~48 hours. Thank you.
07-09-2020 09:03 PM
08-09-2020 08:06 AM
Hi Aimar. Please PM (inbox) us for checking. Thank you.
30-11-2020 11:41 PM
01-12-2020 07:49 AM
Firdauzeman, kindly inform the new telco to resubmit the request and we'll get it processed once we've received the submission. Apologize for the inconveniences. TQ.