18-06-2015 09:41 AM
In the event of a service interruption, try these alternative channels to access your account.
List of temporarily unavailable services
No | Features/ Services | Alternate Channel |
---|---|---|
1 | Change billing address | You can change your billing address at any official Digi Store. Find one near you now. For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
2 | Change bill medium ie register for SMS bill, email bill or unsubscribe paper bill |
You can change your billing medium at any official Digi Store. Find one near you now. For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
3 | Update email address | You can update your e-mail address at any official Digi Store. Find one near you now. For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
4 | Manage Friends & Family | Manage your Family & Friends by dialing *128*1*8# |
5 | Talktime transfer | Transfer talktime by by dialing *128*1*7# Register for Super VMS by dialing *128*1*10# |
6 | Super VMS | For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
7 | Phone settings ? over-the-air | Manage your phone settings by dialing *128*1*5# |
8 | Register auto-billing | You can register for auto-billing at any official Digi Store. Find one near you now. |
9 | Register auto-reload | SMS & Online Reload services will be discontinued from 30/6/2015 onwards. Sorry for any inconvenience caused |
10 | Register credit card for auto-reload/ sms reload | You can register your credit card at any official Digi Store. Find one near you now. For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
11 | Register credit card for SMS bill payments | You can register your credit card at any official Digi Store. Find one near you now. For support and enquiry, you can call the Digi Customer Service Helpline at 016-2211 800 |
List of decomissioned services
No | Features/ Services | Alternate Channel |
---|---|---|
12 | Send msg/ email to CS via OCS portal | For further enquiries, visit the Community OR Social Support. For feedback, CS at custsvc@digi.com.my or call 016-2211800 |
13 | Caller Tunes | You can download the CallerTunes App at http://digi.my/ctapp |
14 | Digi iDeal | Not available |
15 | MMS Album | For further inquiry, you can call the Digi Helpline at 016-2211 800 |
16 | Remind Me | Not available |
17 | Send SMS – ie 3 free SMS/ day | Not available |
18 | Merchant Rewards (app only) | Visit http://digi.my/rewards to access Merchant Rewards. |
19 | Bonuslink registration | Please visit http://digi.my/bonuslink |
25-06-2015 07:10 AM
Hi, I've a question. Is it possible with the new OCS to add more than 1 account? I tried to add in the connect account, but somehow the new number overwrite OCS info for my 1st number. Am I doing it wrong?