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My data isn't working
caiiiqian Member
Member
caiiiqian
Posts: 1
Registered: ‎20-05-2017

‎20-05-2017 09:12 PM

I have just received 1GB data for free when I installed the mydigi app. I redeemed it and it says that I have successfully activated it. But when I turn on my data, it won't work. Please help!
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Re: My data isn't working
Community Manager
Community Manager
MrOctopusK
Posts: 7,559
Registered: ‎20-04-2015

‎22-05-2017 07:13 PM

@caiiiqian, here are a few checklist to get your internet running:

1. turn on mobile data switch

2. prepaid must have credit and not expired. postpaid must not be suspended

3. correct Digi APN settings is used

4. if you're using a dual SIM phone, select the correct SIM slot for internet usage

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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