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Internet slowness and lags.

Member
Posts: 2
Registered: ‎14-08-2019

I encounter lags and ping spikes when playing games while on hotspot. games like League of Legends and Overwatch are now borderline unplayable. Its like Digi meant to make pings unstable to prevent people from using hotspot to play games. my other experience like streaming videos and downloading are running smothly but the only problem is the ping spikes in games. My first encounter of this problem happens about 2 weeks ago. fix pls.  

Re: Internet slowness and lags.

Support
Posts: 1,176
Registered: ‎14-04-2015

DausFastTenet, to assist u further on this, kindly log in to MyDigi app. U can click the menu icon > Support > Email > Category & submit ur feedback on the network issue that u are currently facing. If u have upgraded to the new MyDigi App, Log in Mydigi > click Menu > Support > Network Coverage. Sorry for any inconvenience caused Smiley Sad

Our investigation findings on your case will be published under Case Status / My Reports on MyDigi within 2 – 5 working days from ur report submitted.
 

Re: Internet slowness and lags.

Member
Posts: 2
Registered: ‎14-08-2019

i already submitted that report and still no solution. only now, the internet slow prettymuch everytime. 

Re: Internet slowness and lags.

Support
Posts: 3,338
Registered: ‎01-05-2015

DausFastTenet, kindly PM us your phone number <here> and let us check on the report status ya. TQ.

Have a pleasant day!

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