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I buy Digi reload from One Pay but only get 15 digit pin

Member
Posts: 1
Registered: ‎04-10-2020
I just bought Rm30 pin reload for digi from One Pay but it only have 15-digits which supposed to be 16-digits . Then I call One Oay service center . He said I bought the Digi Chatz reload pin . Is there any method to change reload pin from digi chatz to digi prepaid ?

Re: I buy Digi reload from One Pay but only get 15 digit pin

Support
Posts: 5,731
Registered: ‎10-04-2015

We are sorry, Joe8. We don't offer such service. 

 

Thank you.

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Re: I buy Digi reload from One Pay but only get 15 digit pin

Member
Posts: 2
Registered: ‎01-08-2021
i hav the same problem, then how?

Re: I buy Digi reload from One Pay but only get 15 digit pin

Support
Posts: 5,731
Registered: ‎10-04-2015

Hi jnnnnfr. Please check the product you bought. If it is Digi Chatz card, same like Joe8 situation, please refer to the same seller for replacement negotiation.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!