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Esim convert back to sim card Urgent!!

Member
Posts: 1
Registered: ‎23-07-2021

Hi

my phone was down and need to change a new phone, current phone is with  Esim. i  try calling digi CS tell them that  i was stuck in singapore unable go back to malaysia for walk  in exchange sim card but they say  cant do anything about it.

 

Due to Covid -19 a lot of people unable to going back to their own country . Sorry to say im not PM not VIP no power to come and go to any country.

so how i suppose to do with my Esim?

please change your policy to meet the currect situation .

customer service suggest  me  if i cant walk in to digi store for replacement the only thing i can do is change telco so i can get a new sim card .

 

i feel very disappointed with digi ,

i just need a replacement sim card so i can using my line.

i still have to pay montly bill even unable to use.