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Call forwarding issue

Member
Posts: 5
Registered: ‎05-01-2017

im having trouble  to  disable or change  phone number on voice call forward, i had  deactivated  voicemail at *128#  but still change nothing it keep appear ''Unexpected response from network'' & ''Unable to deactivate call diverting when busy/unanswered/unreachable. Unsupported by operator.''

My phone number is 0109416443, the forwarding number is +601603109416443, I cant change or disable itSmiley Sad

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Re: Call forwarding issue

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

Did you also turn off Notify Me/Missed Call Alerts using *128# menu? Your current diversion number is used for that purpose, hence you could not enter a different diversion number.


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Re: Call forwarding issue

Member
Posts: 5
Registered: ‎05-01-2017

Yes. Do you mean *128*4*2*99*5*1#(postpaid)

Deactivate voicemail/visual voicemail/notify me

 

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Re: Call forwarding issue

Support
Posts: 1,900
Registered: ‎01-12-2016

Hi emy87,

 

You may dial # # 21 # to deactivate call divert/ forward service. TQ.

 

 

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Re: Call forwarding issue

Member
Posts: 5
Registered: ‎05-01-2017
I tried but it still the same (forwarding to +601603109416443) cannot be disable
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Re: Call forwarding issue

Support
Posts: 1,900
Registered: ‎01-12-2016

Hi emy87,

 

Are you able to receive any incoming call? May we know what is the error message after you dial # # 21 #? Please PM us https://goo.gl/SxGJMl the screenshot of the error message together with your hp model for further checking. TQ.

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Re: Call forwarding issue

Member
Posts: 1
Registered: ‎30-06-2018
I have the same issue.
I'm using Note8, the call setting not able to do any editing as well. Have you got the resolve method? Thanks
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Re: Call forwarding issue

Member
Posts: 1
Registered: ‎20-12-2018

I get the same error and solved it by calling Digi helpline.

They enabled my Vo-LTE.

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Re: Call forwarding issue

Member
Posts: 1
Registered: ‎06-10-2019

i try ##21# ...could not get server response