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Capture
HafizHanawi Member
Member
HafizHanawi
Posts: 1
Registered: ‎07-09-2015

‎07-09-2015 12:49 PM

Currently I've capture with 32GB and recently upgrade to Smart Plan with 100GB..

But in my capture capacity still indicate 32GB..how to rectify this?

Tqvm
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Message 1 of 9 (1,964 Views)

Re: Capture
Community Manager
Community Manager
Digi_Jodipy
Posts: 840
Registered: ‎13-04-2015

‎17-09-2015 02:55 PM

Hi HafizHanawi,

 

Please send the keyword “CAPTURE” to 20000 via SMS and you will receive instructions on how to activate your extra storage.

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
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Message 2 of 9 (1,920 Views)

Re: Capture

[ Edited ]
Wahizul Contributor
Contributor
Wahizul
Posts: 45
Registered: ‎22-04-2015

‎14-10-2015 12:24 AM - edited ‎14-10-2015 12:24 AM

i tried sending CAPTURE to 20000, but got replied "you are already subscribed to this service". How to get 100gb instead of my current 32gb? @Digi_Jodipy

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Message 3 of 9 (1,894 Views)

Re: Capture
Mad Contributor
Contributor
Mad
Posts: 15
Registered: ‎25-09-2015

‎14-10-2015 11:38 AM

Hi,
In order to get the extra 100GB, u must enter ur promo code at promo.capture-app.com
I think that is the address.. Sorry if the link is a wrong one.
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Message 4 of 9 (1,889 Views)

Re: Capture
Wahizul Contributor
Contributor
Wahizul
Posts: 45
Registered: ‎22-04-2015

‎14-10-2015 06:20 PM

where can i get the promo code? i only received an sms regarding the success of plan change.
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Message 5 of 9 (1,885 Views)

Re: Capture
Wahizul Contributor
Contributor
Wahizul
Posts: 45
Registered: ‎22-04-2015

‎14-10-2015 06:22 PM

its ok, now i got 132GB in my capture app.
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Message 6 of 9 (1,884 Views)

Re: Capture
Community Manager
Community Manager
MrOctopusK
Posts: 8,697
Registered: ‎20-04-2015

‎15-10-2015 06:06 AM

Wahizul, so you just had to wait a while for the storage amount to get updated? Thanks for sharing!

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.
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Message 7 of 9 (1,878 Views)
Highlighted

Re: Capture
Wahizul Contributor
Contributor
Wahizul
Posts: 45
Registered: ‎22-04-2015

‎15-10-2015 11:32 AM

yes. the storage amount updated automatically for me.
Message 8 of 9 (1,872 Views)

Re: Capture
John_Cheng Member
Member
John_Cheng
Posts: 1
Registered: ‎17-11-2015

‎17-11-2015 11:59 AM

Hi Wahizul,

 

I have a same problem with you, how many days need to wait Digi to auto updated the cap?

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Message 9 of 9 (1,819 Views)
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