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why can't change plan

Member
Posts: 2
Registered: ‎06-11-2016

why I can't change  digi prepaid best v1 to digi prepaid live????

Re: why can't change plan

Community Manager
Posts: 8,714
Registered: ‎20-04-2015

Sorry, your plan is not eligible to change to Prepaid Live.

 

FAQ: http://community.digi.com.my/t5/Prepaid/I-would-like-to-change-my-prepaid-plan-to-Digi-Prepaid-LiVE-...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: why can't change plan

Member
Posts: 5
Registered: ‎25-06-2018

hi digi mroctopusk - community manager.

 

I am currently a Digi best prepaid v1 user.

 

I don't want to change to any other plan, but I only want to change my old simcard to a new usim 4g lte simcard.

 

my concerns; 

 

1- after replacing and use new usim 4g lte, am I still with best digi prepaid v1 plan?

2- My credit amount (rm) will remain same?

 

PLease reply

 

thanks

Re: why can't change plan

Support
Posts: 2,226
Registered: ‎14-04-2015

bestprepaidv1, there will be no changes on ur plan or credit when u upgrade ur current sim card to USIM sim card. 

 

 

Re: why can't change plan

Member
Posts: 5
Registered: ‎25-06-2018
Hi Digi sha.

Thanks again for the verification. I did replaced my old simcard to new usim card at Digi store (18march2019). Smooth transaction.

Unfortunately, Digi best prepaid v1 unable to make a full use of cilipadi XL passes selection. Have limitations at that area.

I refuse bigbonus & superterrer due to their auto renewal setting.

However tqvm.

Re: why can't change plan

Support
Posts: 2,226
Registered: ‎14-04-2015

Thanks for the update and feedback provided. Each plan has its' own specialty and benefit. There will be more promo from time to time that we hope u will be able to enjoy it in future. 

 

 

Re: why can't change plan

Member
Posts: 5
Registered: ‎30-10-2020
My digi

Re: why can't change plan

Member
Posts: 5
Registered: ‎30-10-2020
Why can not change plan my sim card

Re: why can't change plan

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi Loev7528. What is your current plan's name and you want to change to which plan? Please PM (inbox) us and provide us a screenshot of the error message appeared together with your phone number for us to check. 

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!