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Re: to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎15-06-2018
Obviously DIGI is cheating us by not allowing us to stop auto renewal and when we unsubscribe, all remaining data credits are forfeited, what a shameless commercial tactic to get rich, shame on you DIGI, and all your management team.

Re: to unsubscribe auto renewal plan

Contributor
Posts: 43
Registered: ‎07-02-2018

Hi, hodiho. We've implemented a FREE service "Free Base Internet" to prevent the GPRS daily charges. You may contact any of our Support members to activate this feature as FREE. Thanks!

Re: to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎05-01-2018

Hi Digi_Sha,

 

Please help

 

My number is 016210 5912 

I want to unsubscribe the daily plan, but i tried *128#, it keep saying " services not available"

 

Appreciate for the help. I want to unsubscribe it before it deduct my balance

Re: to unsubscribe auto renewal plan

Community Manager
Posts: 8,792
Registered: ‎20-04-2015
Are you able to find your subscribed internet add on through MyDigi app?
Regarding inability to access to *128#, try to switch off VoLTE or 4G first and retry.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: to unsubscribe auto renewal plan

Member
Posts: 2
Registered: ‎05-09-2019

Hi there,

 

I really need your help

 

My number is 01116377726

I want to unsubscribe my digi monthly plan 28, but i tried *128#, it keep saying " services not available"

 

Appreciate for the help. I want to unsubscribe it as soon as possible

Re: to unsubscribe auto renewal plan

Anonymous
Posts: 0

Hi Abby_CB, Digi Monthly Plan 28 internet package is not able to be unsubscribed as the internet package is tied to the plan. Thank you.

to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎21-11-2019
i cant acces to the internet option after using these codes *128# and *100# it keep on saying error application , is there another way?

Re: to unsubscribe auto renewal plan

Member
Posts: 2
Registered: ‎23-04-2020
I want to Unsubscribe auto renewal plan

Re: to unsubscribe auto renewal plan

Member
Posts: 2
Registered: ‎23-04-2020
I want to cancel my auto renewal plan it a mess.. I cant get any acces any other plan.. Because it using the auto renewal plan which is low quota.. This is my number please help 0163654572

Re: to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎12-07-2016

I very no happy with the number 33370. It was happened to my daughter under my bill. Her bill almost RM100 last month and this month. I did not know how to stop this issue. Help me