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to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎25-07-2017

I want to unsubscribe the auto renewal plan for my monthly internet plan. 

 

Tried *128*1*1*3# but failed. Pls assist.

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Re: to unsubscribe auto renewal plan

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

Hi @syakiryaacob, old USSD codes can have changed in its menu structure. Please use *128# or *116# to manage your account and internet subscriptions. MyDigi app would be an easier way for you to manage your account too.


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Re: to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎25-09-2017

DEar Sir,

 

I have subscribed a weekly internet data plan, may I know how to stop for auto renewal (after expired of the existing data)?.

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Re: to unsubscribe auto renewal plan

Support
Posts: 2,190
Registered: ‎14-04-2015

ShaunG, can we know which plan did u subscribed to? Can u PM us ur number? Let us check for u once we have ur number okay Smiley Happy 

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Re: to unsubscribe auto renewal plan

Member
Posts: 2
Registered: ‎01-02-2018
I would also like to unsubscribe to my weekly internet plan
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Re: to unsubscribe auto renewal plan

Member
Posts: 2
Registered: ‎01-02-2018
I would also like to unsubscribe to my weekly internet plan
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Re: to unsubscribe auto renewal plan

Support
Posts: 4,234
Registered: ‎01-05-2015

To unsubscribe the internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe, Ashwaty. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: to unsubscribe auto renewal plan

Member
Posts: 1
Registered: ‎12-06-2018
The method u describe does not exist in either *128# and *116#. It does not apprear any unsubcribe choice. Is Digi trying to cheat us?
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Re: to unsubscribe auto renewal plan

Support
Posts: 3,184
Registered: ‎10-04-2015

danwloong. Please check which internet package you are currently in. If that is a one time pass package, unsubscribe option is not available. One time pass package is only valid according to its own validity (1 hour, 24 hours etc).

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: to unsubscribe auto renewal plan

Community Manager
Posts: 8,712
Registered: ‎20-04-2015
You may want to try using MyDigi app, as it is presenting a more modern interface. You can view your internet subscriptions and manage them by simple touches.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements