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subscribe 3GB but only get 1.5GB

Member
Posts: 2
Registered: ‎23-08-2015

Hello there,

On satuday 22 Aug 15 17:44 I was subscribe my phone for internet package RM 30.In the system stated that RM 30 will get 3GB but when I was successfully subscribe the internet package,the internet quota only 1.5GB???

Where is my rest 1.5GB nternet quota?

This is not the first time I've subscribe for the internet,but this is the first time DIGI has disappoint me.

Please kindly check out the system and giving back my rest internet quota.Thanks

 

 

 

 

 

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Re: subscribe 3GB but only get 1.5GB

Member
Posts: 2
Registered: ‎23-08-2015
The 3gb days for internet includes 1.5gb standard internet data and another 1.5gb (part of their extra 50% promo) data exclusively for Facebook, WhatsApp and what not.
So your days balance will still show your std internet days balance.
This is my understanding after reading their t&c online. Hope it helps
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Re: subscribe 3GB but only get 1.5GB

Member
Posts: 2
Registered: ‎23-08-2015
Sorry typo data not days
Highlighted

Re: subscribe 3GB but only get 1.5GB

Member
Posts: 2
Registered: ‎23-08-2015

I dont think so ... I've been several times to subscribe internet packages with digi ... they always show the quota according with the promotion ... when subscribing to 3GB, it would appear 3GB when you check through * 128 #. ( Check Quota menu )

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Re: subscribe 3GB but only get 1.5GB

Contributor
Posts: 75
Registered: ‎18-08-2015

This is promotion package.