prepaid reload problem

[nuartist]

Hi DIGI team,

What happen to your Reload  services ?
Reload yesterday until now credit not in.  Does it take this long...

Email , live chat & all in autoreply only, guess that's normal ?

Please help resolve this ASAP.

Thanks !

[Digi_Zemi]

Hi nuartist. In the event if you didn't receive the credit you bought, please follow the below :

1- If it was done via your MyDigi app = PM (inbox) us.
2- If it was done via your bank / other than MyDigi app = please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.

Thank you.