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prepaid reload problem

Member
Posts: 1
Registered: ‎23-11-2020

Hi DIGI team,

 

What happen to your Reload  services ? Smiley Sad
Reload yesterday until now credit not in.  Does it take this long...

Email , live chat & all in autoreply only, guess that's normal ?

Please help resolve this ASAP.

 

Thanks !

Re: prepaid reload problem

Support
Posts: 4,305
Registered: ‎10-04-2015

Hi nuartist. In the event if you didn't receive the credit you bought, please follow the below :

 

1- If it was done via your MyDigi app = PM (inbox) us.
2- If it was done via your bank / other than MyDigi app = please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!