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port out rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Member
Posts: 6
Registered: ‎20-04-2016

my request to port out from digi prepaid was rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION. can tell me how long do i have to stay with digi before i can port out?

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Re: port out rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

Minimum duration of a new prepaid to stay with Digi is 30 days. 

 

If you have internet subscription, unsubscribe first before porting out too.


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Re: port out rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Support
Posts: 5,064
Registered: ‎01-05-2015

Hi, kitkat.

 

If you don't have any issue with the 30 days tenure and account is active, kindly request the new telco to resubmit your request ya. Apologize for the inconveniences.

 

Thank you.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!