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my online maybank2u top up unsuccesfull but digi deducted my balance from acc

Member
Posts: 1
Registered: ‎27-01-2016
(Reloaded RM 30.00. GST RM 1.70 deducted and rebated. GST rebates applicable until 31/12/16.New bal: RM 30.00 expire on 10/04/2016 Promo: Get 1GB@RM7!Dial *116*4#
Thank you. Dial *888*2# to redeem your Super Deals offers.Please redeem within 3 days )
hello is this some kind of scam? i got this message which telling me that i already got the top that i purchase via digi online store with maybank2u. but where did my top up go, since when i check my digi credits balance is still the same as before the online digi store top purchase. what happen? please solve this matter as soon possible. i paid for something that i didnt get. thats not reasonable at all.

Re: my online maybank2u top up unsuccesfull but digi deducted my balance from acc

[ Edited ]
Community Manager
Posts: 835
Registered: ‎13-04-2015

Our system shows that the RM30 is already credited to your account and the RM30 was used for your monthly internet package recurring subscription.

Have a g8 day!

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Top up money deducted but call credit not transferred

Member
Posts: 2
Registered: ‎25-01-2018

My online maybank2u instant prepaid top up (RM30) status is Accepted and  deducted my balance from account, but call credit not transferred.

My contact number : 010-9012178

Top up -ref : M2US2586258832086315

 

Please help me check this situation asap. TQ.

 

Re: Top up money deducted but call credit not transferred

Member
Posts: 2
Registered: ‎25-01-2018

Status Ref : 5163835056

Re: Top up money deducted but call credit not transferred

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi MsYi, kindly send us a private message <here> for further assistance. Thank you.