|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

how to unsubscribe internet

[ Edited ]
Member
Posts: 3
Registered: ‎23-01-2017

How to Unsubscribe Rm0.70for 300MB Whatsapp and WeChat (1day)

 

 

Method to subscribe : *128# - 3 (internet)-2 (one time pass)- 14(Rm0.70for 300MB Whatsapp and WeChat (1day) )

 

but dont know how to Unsubscribe...need help pls as soon as possible...everday deducting my rm 0.70!

Re: how to unsubscribe internet

Support
Posts: 3,012
Registered: ‎01-12-2016

Hi salini,

 

Internet pass is not an auto-renewal package, so it does not need to unsubscribe manually. TQ.

Re: how to unsubscribe internet

Member
Posts: 3
Registered: ‎23-01-2017

thank you for your reply

Re: how to unsubscribe internet

Support
Posts: 3,012
Registered: ‎01-12-2016

You are most welcome. Have a good day ahead! Smiley Happy

Re: how to unsubscribe internet

Member
Posts: 2
Registered: ‎28-04-2017
how to unsubscribe the unlimited internet lite RM3 and when i subsribe the internet lite and the high speed at the same time, what happen to my new subscription (high speed)?

Re: how to unsubscribe internet

Member
Posts: 2
Registered: ‎28-04-2017
how to unsubscribe the unlimited internet lite RM3 and when i subsribe the internet lite and the high speed at the same time, what happen to my new subscription (high speed)?

Re: how to unsubscribe internet

[ Edited ]
Community Manager
Posts: 8,791
Registered: ‎20-04-2015

One time lite passes cannot be unsusbcribed. It will expire after 24 hours.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Auto renewal internet subscribe

Member
Posts: 1
Registered: ‎24-09-2017
Saya melanggan internet rm10 seminggu pada 6 October... Selepas seminggu saya mendapat mesej mengatakan plan saya akan di perbaharui secara auto pada 13 Oktober.. Ok la.. Saya setuju plan tersebut diperbaharui secara auto.. Pada 15 hb October saya rasa tidak berminat.. So.. Saya batal kan pembaharuan plan auto yang akan datang.. Iaitu pada 20 Oktober akan datang.. Tapi kenapa plan yg saya langgan pada 15 dihapuskan.. Padahal kredit saya telah dipotong rm10

Re: Auto renewal internet subscribe

Support
Posts: 6,152
Registered: ‎10-04-2015

Hi Kimi3414. Pembatalan yang dilakukan adalah untuk langganan yang sedang dilanggan, bukan untuk langganan yang akan datang. Selepas pembatalan dilakukan, semua pakej termasuk sebarang kuota yang masih ada akan terbatal. 

 

Jika anda mahu membatalkan langganan, lakukannya selepas kuota sudah habis digunakan dan sebelum pembaharuan yang seterusnya. Terima kasih.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Auto renewal internet subscribe

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

Apabila anda membatalkan internet add-on, kuota internet tersebut pun akan dibatalkan. Jika anda telah membayar untuk add-on tersebut, habiskan dulu atan pakai sampai add-on itu hampir diperbaharui. 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!