|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply

Re: how to redeem the free internet credit

Support
Posts: 1,489
Registered: ‎01-12-2016

Hi Anthony118,

 

Please PM us via https://goo.gl/SxGJMl with your number, full name and last 4 digits of your IC number for further checking. TQ.

Re: how to redeem the free internet credit

Member
Posts: 1
Registered: ‎19-02-2017
not helpful..still deduct my credit bal😒

Re: how to redeem the free internet credit

Community Manager
Posts: 8,665
Registered: ‎20-04-2015

@chkwn wrote:
not helpful..still deduct my credit bal😒

Which internet plan did you susbcribe to? Free internet credit does not apply to quota top ups and unlimited lite packages.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: how to redeem the free internet credit

Member
Posts: 9
Registered: ‎16-11-2016
I hv been redeeming this free internet credit for the past few month, but this time its not working for me for the new rm28 5gb unlmtd facebook package. Pls help..

Re: how to redeem the free internet credit

Support
Posts: 1,489
Registered: ‎01-12-2016

Hi ShihYuh,

 

We regret to inform that the monthly rm28 5gb unlimited social plan is not available for free internet credit at the moment. However, you may use it to purchase Quota Top Up via *116#.

 

Thanks.

Re: how to redeem the free internet credit

Member
Posts: 3
Registered: ‎23-03-2017

I have RM6 free internet credit and I subscribed to Weekly RM4-(500MB) but it didn't deduct my free internet credit.

Re: how to redeem the free internet credit

Member
Posts: 3
Registered: ‎23-03-2017

I have RM6 free internet credit and I subscribed to Weekly RM4-(500MB) but it didn't deduct my free internet credit.

Re: how to redeem the free internet credit

Support
Posts: 1,489
Registered: ‎01-12-2016

Hi cheanbang,

 

We regret to inform that the Weekly RM4-(500MB) is not available for free internet credit at the moment. However, you may use it to purchase Quota Top Up via *116#. 

 

Thanks.

Highlighted

Re: how to redeem the free internet credit

Member
Posts: 13
Registered: ‎08-02-2016
This is terrible. I got RM8 free credit promo and tried to subscribe to the Weekly RM4 500MB but deducted from my main credit. How do you expect users which plan is eligible and which is not? Confusing and misleading. Very bad.

Re: how to redeem the free internet credit

Contributor
Posts: 23
Registered: ‎10-03-2017

To @digi-user

 

I also received RM10 Free Credit Promo & successful purchase a Combo RM38 Plan (1000 mins + 4GB Data + 4GB FB) few hrs ago. I bought through myDiGi App, so it just deduct RM28 from my main credit balance.

 

To DiGi customer care, I think you have to publish the info inside your myDiGi app, ie: create a page to explain how to use the bonus credit, so it will reduce your support work. Alternatively, you can include an "bonus" icon at the side of Voice/ Data/ SMS plan that can be redeemed through Free Credit Promo.