07-02-2018 02:15 PM
If your prepaid have not been reloaded past the grace period, it cannot be recovered.
If it was for other reasons, PM your name and phone number to our community support for checking: http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support
16-10-2019 07:46 PM
Pavithraa06, please inbox us ur full name and last 4 digits of IC number for verification and further assistance on this