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daily Unlimited Internet LITE plan is throttling everything to 512kbps
Member
Member
digiunli
Posts: 1
Registered: ‎26-06-2017

‎26-06-2017 01:22 PM

Hi Digi,

The daily Unlimited Internet LITE plan is throttling my monthly video freedom plan to 512kbps.

 

LiveChat CS can't help to unsubscribe AND I need to wait a day for the plan to expire!

 

Is there any way to override the system?

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Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps
Community Manager
Community Manager
MrOctopusK
Posts: 8,748
Registered: ‎20-04-2015

‎26-06-2017 07:18 PM

@digiunli, sorry, daily unlimited lite plans cannot be unsubscribed as clarified in website's FAQ.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Message 2 of 7 (11,649 Views)

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

[ Edited ]
Member
Member
RamanKaruppiah
Posts: 3
Registered: ‎20-01-2016

‎02-08-2017 03:24 AM - edited ‎02-08-2017 03:27 AM

The speed dosen't even exceed 100kbps . Deceiving advertisement. Nice. Very nice. 

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Message 3 of 7 (11,436 Views)

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps
Community Manager
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MrOctopusK
Posts: 8,748
Registered: ‎20-04-2015

‎02-08-2017 02:53 PM

@RamanKaruppiah, the speed is limited to 512kbps or equivalent to 64kBps.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Message 4 of 7 (11,428 Views)

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps
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Member
adam-miqaill
Posts: 1
Registered: ‎22-11-2017

‎07-01-2019 03:46 PM

adam miqaill
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Message 5 of 7 (7,421 Views)

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps
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myphnix
Posts: 2
Registered: ‎07-09-2019

‎06-10-2019 01:31 PM

Does it use unlimited lite quota or video & music freedom quota if i watching Netflix?

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Message 6 of 7 (4,166 Views)

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps
Support
Support
Digi_Kobi
Posts: 4,551
Registered: ‎01-05-2015

‎07-10-2019 02:09 PM

If you're referring to the free 2.5GB Video & Music data for Prepaid LiVE plan, it does not support Netflix.

Streaming Netflix will consume the Video - Lite data. 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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