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daily Unlimited Internet LITE plan is throttling everything to 512kbps

Member
Posts: 1
Registered: ‎26-06-2017

Hi Digi,

The daily Unlimited Internet LITE plan is throttling my monthly video freedom plan to 512kbps.

 

LiveChat CS can't help to unsubscribe AND I need to wait a day for the plan to expire!

 

Is there any way to override the system?

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

Community Manager
Posts: 8,721
Registered: ‎20-04-2015

@digiunli, sorry, daily unlimited lite plans cannot be unsubscribed as clarified in website's FAQ.


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Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

[ Edited ]
Member
Posts: 3
Registered: ‎20-01-2016

The speed dosen't even exceed 100kbps . Deceiving advertisement. Nice. Very nice. 

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

Community Manager
Posts: 8,721
Registered: ‎20-04-2015

@RamanKaruppiah, the speed is limited to 512kbps or equivalent to 64kBps.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

Getting SMS spams? "Third Party Charges for SMS from Content Providers " article can help.

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

Member
Posts: 1
Registered: ‎22-11-2017
adam miqaill

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

Member
Posts: 2
Registered: ‎07-09-2019

Does it use unlimited lite quota or video & music freedom quota if i watching Netflix?

Re: daily Unlimited Internet LITE plan is throttling everything to 512kbps

Support
Posts: 3,473
Registered: ‎01-05-2015

If you're referring to the free 2.5GB Video & Music data for Prepaid LiVE plan, it does not support Netflix.

Streaming Netflix will consume the Video - Lite data. 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!