26-02-2018 01:27 AM
I am the owner of this prepaid service subscriber, My balance silently deducted occassionly RM1 , RM2, RM4,
i tracked the DIGI itemize statement. found out it was charged under GAMEINI and RECURRING FEE(MOBILE). Definately didnot turn on mobile network.
Emailed my problem to digi helpdesk, there is no support to assist and look into my problem. over 3 days. It happened again 25/2/2018, my credit deducted another round while NO mobile network switch on.
Anyone encounter such problem, credit gone or charged by digi silently without switch on your mobile network.
What has happened?
16-06-2018 06:04 PM - edited 16-06-2018 07:19 PM
I had the same problem but after talking to Digi customer service through live chat, the agent helped me cut off the subscription for whatever it is.
21-06-2018 09:08 AM
This happened to me this morning as below.
21/06/2018 02:13 gameini 1.0units RM 2.00
How do I stop it and why does this happen?
02-02-2019 11:02 PM
I have same problem.
I have asked this problem to customer service via live chat on 26 Dec 2018,
and the customer service rep said he will unsubscribe these service (actually I didn't subscribe gameini totally), but I am still deducted by gameini as pictures below.
I'll call live chat tomorrow, but I can’t believe they can solve this problem, sadly.