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credit suddenly deducted by gameini and recurring fee(mobile)

Member
Posts: 1
Registered: ‎31-05-2016

I am the owner of  this prepaid service subscriber, My balance silently deducted occassionly RM1 , RM2, RM4,

i tracked the DIGI itemize statement. found out it was charged under GAMEINI and RECURRING FEE(MOBILE). Definately didnot turn on mobile network.

 

Emailed my problem to digi helpdesk, there is no support to assist and look into my problem. over 3 days. It happened again 25/2/2018, my credit deducted another round while NO mobile network switch on.

 

Anyone encounter such problem, credit gone or charged by digi silently without switch on your mobile network.

 

What has happened?

 

digi charges.jpg

Re: credit suddenly deducted by gameini and recurring fee(mobile)

[ Edited ]
Member
Posts: 1
Registered: ‎16-06-2018

I had the same problem but after talking to Digi customer service through live chat, the agent helped me cut off the subscription for whatever it is.

Re: credit suddenly deducted by gameini and recurring fee(mobile)

Member
Posts: 6
Registered: ‎31-12-2015

This happened to me  this morning as below.

21/06/2018 02:13 gameini 1.0units RM 2.00

How do I stop it and why does this happen?

 

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