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cannot redeem free internet

Member
Posts: 1
Registered: ‎26-11-2015
I have reloaded 30 n i would like to claim the free internet. Wen i key in *888*1# , the system ask me to reloadin order to redeem.

Re: cannot redeem free internet

Support
Posts: 5,067
Registered: ‎01-05-2015

Hi Iceman,

 

This promotion is only applicable for DiGi Smart Prepaid & New Best v1. If you're not, you will still receive the sms to redeem but redemption will not be successful.
 
Kindly dial *128*1*4# to check on your current plan.
 

Thank you.

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: cannot redeem free internet

[ Edited ]
Member
Posts: 1
Registered: ‎21-02-2016

I already change my plan to digi smart ..why i still cant redeem the free internet.. i reload rm30 then change plan and redeem..however fail.. please help me

 

Re: cannot redeem free internet

Support
Posts: 6,173
Registered: ‎10-04-2015

Hi Andrew123,  every reload that was done before change of plan will be excluded. Only reload while you are in the eligible plan is counted. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: cannot redeem free internet

Member
Posts: 1
Registered: ‎25-04-2016

I cannot redeem the free internet, even my plan is digi smart prepaid, it asked me to reload to redeem when I have already reloaded rm30 

Re: cannot redeem free internet

Support
Posts: 6,173
Registered: ‎10-04-2015

So sorry Adrianc, free quota promo for every reload has ended on 22/4/2016.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: cannot redeem free internet

[ Edited ]
Member
Posts: 1
Registered: ‎14-05-2016
I was Digi New Best V1 reload Rm30 but can't redeem free 1.2 Gb for two month already

Re: cannot redeem free internet

Support
Posts: 6,173
Registered: ‎10-04-2015

KellyOng1218,  free quota promo for every reload has ended on 22/4/2016.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: cannot redeem free internet

Member
Posts: 5
Registered: ‎16-06-2021
Why I can't redeem my free internet after reloading. Can you help me. Thanks

Re: cannot redeem free internet

Support
Posts: 4,328
Registered: ‎14-04-2015

Hafiz_233, please PM us the screenshot of the error message and ur phone number is the issue still persist