auto renewal

[amirlgk2010]

hi, i would like to know if there is a way to stop auto renewal on Internet plan? i did search the questions that previous member posted.. but i seem cannot find a satisfying answer.

my wife and i, we are using the same plan.. but when ever we top up for example, my wife top up rm 10 and it will automatically renew a week of subscription.. is there a way to disable it, so we can choose a different Internet plan?

[MrOctopusK]

If you wish to unsubscribe from this package, just opt-out by dialing*128*3*1*1# before your next renewal.

Source: FAQ of http://new.digi.com.my/prepaid-addons

[natashya96]

hello , i want to ask you . what can i do if after  i topup  then at the same time i unsubcribe my internet . After i do that my topup also  decrease  althrough i already unsubcribe my internet . 

[Digi_BrianLiew]

Hi natashya96, kindly PM your mobile number to us here for further checking. Thank you.

[Al-Zubaer]

I was subscribed  into the 1 day validity 100 mb 1  rm offer. I want to unsubscribe the package

.....That will be a great help to me .

[Digi_Sha]

Al-Zubaer, can we have ur phone number first, please? Tq.

[Seketoi]

How can i get back my credit rm30.00 because i have unsubscribed my latest data. As a student, i want my credit rm30.00. Please, get back my credit!!!

[MrOctopusK]

Internet add-on that has been unsubscribe will invalidate any remaining internet quota that you have. Unfortunately these actions cannot be undo, neither that the subscription can be refunded =(

[Azamila]

How can i get back my credit rm10.00 because i have unsubscribed my latest data. As a student, i want my credit rm10.00. Please, get back my credit!!!

[Digi_Zemi]

Hi Azamila. Refund is not available for all successful transactions. In the event if you would like to cancel your subscription, please do it before its next renewal and after you have fully utilized all of the available internet quota. Thank you.