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auto renewal

Member
Posts: 2
Registered: ‎21-10-2016
hi, i would like to know if there is a way to stop auto renewal on Internet plan? i did search the questions that previous member posted.. but i seem cannot find a satisfying answer.

my wife and i, we are using the same plan.. but when ever we top up for example, my wife top up rm 10 and it will automatically renew a week of subscription.. is there a way to disable it, so we can choose a different Internet plan?
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Re: auto renewal

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

If you wish to unsubscribe from this package, just opt-out by dialing*128*3*1*1# before your next renewal.

 

Source: FAQ of http://new.digi.com.my/prepaid-addons


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Re: auto renewal

Member
Posts: 1
Registered: ‎20-08-2017

hello , i want to ask you . what can i do if after  i topup  then at the same time i unsubcribe my internet . After i do that my topup also  decrease  althrough i already unsubcribe my internet . Smiley Sad

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Re: auto renewal

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi natashya96, kindly PM your mobile number to us here for further checking. Thank you.

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Unsubscribe auto renewal internet package

Member
Posts: 1
Registered: ‎22-10-2017

I was subscribed  into the 1 day validity 100 mb 1  rm offer. I want to unsubscribe the package

.....That will be a great help to me .

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Re: Unsubscribe auto renewal internet package

Support
Posts: 1,968
Registered: ‎14-04-2015

Al-Zubaer, can we have ur phone number first, please? Tq.

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Re: unsubscribed auto renewal data

[ Edited ]
Member
Posts: 1
Registered: ‎30-05-2018
How can i get back my credit rm30.00 because i have unsubscribed my latest data. As a student, i want my credit rm30.00. Please, get back my credit!!!
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Re: unsubscribed auto renewal data

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

Internet add-on that has been unsubscribe will invalidate any remaining internet quota that you have. Unfortunately these actions cannot be undo, neither that the subscription can be refunded =(


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Re: auto renewal

Member
Posts: 1
Registered: ‎24-08-2019
How can i get back my credit rm10.00 because i have unsubscribed my latest data. As a student, i want my credit rm10.00. Please, get back my credit!!!
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Re: auto renewal

Support
Posts: 2,831
Registered: ‎10-04-2015

Hi Azamila. Refund is not available for all successful transactions. In the event if you would like to cancel your subscription, please do it before its next renewal and after you have fully utilized all of the available internet quota. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!