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You have used RM3* on internet.

Member
Posts: 4
Registered: ‎01-02-2016

Hi..

 

My wife phone keep getting SMS saying that "You have used RM3* on internet"

but my wife did not use Mobile Data and subscribe to any Data package at all.

(I already checked through all internet packages available).

 

Besides her phone's showing Mobile Data usage as 0 (zero).

 

 

P.S.My wife's phone is iPhone 6s Plus. She already turned off "WIFI Assist" feature.

Re: You have used RM3* on internet.

SuperUser
Posts: 18
Registered: ‎16-04-2015

Have you checked in myDigi if your number has any data packages registered or not ? 

Re: You have used RM3* on internet.

Member
Posts: 4
Registered: ‎01-02-2016

I've made the call to the callcenter. They helped me to block my wife internet.

 

My wife won't be able to surf the internet using her mobile data anymore

unless she purchase an internet package.

 

Besides that someone from Digi made a call to my wife today and asked about

this matter. He/She said will help my wife to investigate about this issue.

If it's wrongly charge then they will credit back the money to her credits.

 

Re: You have used RM3* on internet.

Member
Posts: 4
Registered: ‎01-02-2016

Yup.. There is none.

 

Re: You have used RM3* on internet.

Support
Posts: 5,722
Registered: ‎10-04-2015

That must be from Pay As You Use (PAYU) charges. Phone will auto connect to internet anytime. But since our helpline has blocked it, there's nothing to worry anymore. Smiley Happy

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: You have used RM3* on internet.

Member
Posts: 4
Registered: ‎01-02-2016

I know. But my wife's phone is showing 0 byte mobile data

which mean it did not use any mobile data at all.

 

Re: You have used RM3* on internet.

Member
Posts: 1
Registered: ‎12-04-2016

mybe forget to close data from icloud drive

Re: You have used RM3* on internet.

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

@Kanuki wrote:

I know. But my wife's phone is showing 0 byte mobile data

which mean it did not use any mobile data at all.

 


@Kanuki, if you did not subscribe to mobile data, please try to use only 2G/3G mode on your phone. Using 4G network without mobile data, will not give you any advantage and there could be small network packets being transmitted to your device.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!