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Wrong registered name

[ Edited ]
Member
Posts: 4
Registered: ‎11-02-2017
Hi , I have a DiGi prepaid campus sim which I bought more than 7 years already. Recently I wish to do sim replacement however they told me the sim does not belong my name. I showed my ic for registration but why isn't register under my name? The small sim chip and packing still with me, but sim frame already thrown. Please assist . Thanks.
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Re: Wrong registered name

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

@yewwei wrote:
Hi , I have a DiGi prepaid campus sim which I bought more than 7 years already. Recently I wish to do sim replacement however they told me the sim does not belong my name. I showed my ic for registration but why isn't register under my name? The small sim chip and packing still with me, but sim frame already thrown. Please assist . Thanks.

@yewwei, bring your SIM packaging and your IC to a Digi Store. Locate the nearest Digi Store (not Store Express/Specialised Store) using our store locator: http://new.digi.com.my/support/digi-store


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Re: Wrong registered name

Member
Posts: 4
Registered: ‎11-02-2017
Hi,

I just need to bring my original ic and sim packing (without sim frame ) to Digi store ? They will assist to change to my name ?

Thanks.
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Re: Wrong registered name

Support
Posts: 2,198
Registered: ‎01-12-2016

Hi yewwei,

 

If this number belongs to you, you can walk-in to our Digi Store (Digi Center) with your original IC and the SIM starter pack/ Proof of purchase (receipt) to re-register the number again under your own name. TQ.