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Unauthorized Internet Subscription

Member
Posts: 3
Registered: ‎12-02-2019

Hi! I  just reset my phone  and once i inserted my sim card this is what i get. Seriously Digi, this is not the first time  my cash has been  taken.  I did not subscribe to Digi's internet usage!!!!!  Really? I used RM 8 in what, 1 sec? I'm sorry if this sounds rude but this is really not fair.IMG_20190425_172558.jpg

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Re: Unauthorized Internet Subscription

Member
Posts: 3
Registered: ‎12-02-2019

Is there a possibility for a refund?

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Re: Unauthorized Internet Subscription

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

If you do not have internet plan, data usage will be charged as you use at 10c per 10kB, capped at RM8  a day. A new phone will likely have mobile data switched on, and would perform registration, sign in and/or updates through your mobile data first as the phone does not have information about your Wi-Fi network.

Try using our latest prepaid plan with free basic internet as there will be free 64kbps internet up to 500MB a month.


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