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Unauthorised Activation by 2901

Member
Posts: 5
Registered: ‎23-04-2017

I received an SMS today at 12:16pm from 2901 which reads as follows:

Successfully Activated - Monthly RM3 (1GB).

 

I have never subscribed/accepted for this service. This is an unauthorised activation. Please unactivate it immediately and if  money has been deducted from my account, I want Digi to refund me.

Re: Unauthorised Activation by 2901

Member
Posts: 1
Registered: ‎16-01-2018

Dear Digi,

 

I'm experiencing the same thing. Please cancel the activation of this  Monthly RM3 (1GB).

 

Thank you.

 

Kam

Re: Unauthorised Activation by 2901

Contributor
Posts: 18
Registered: ‎09-09-2016

Hi there, 

 

I do called up to DiGi care line for this issues. 

 

They inform that  1GB data is DiGi given  it "FREE" to prepaid customers.

 

They also inform the first 2 months are "FREE".  and if we like to continue from 3rd month onwards  we need to pay only RM3 per month.

 

I do asked them how to deativate this package. They asked we press UMB *116# and select Unsubscribe.

 

Hope this helpful for you.

 

However for me no credit deduction on my side when receive this SMS offer. 

Re: Unauthorised Activation by 2901

Member
Posts: 1
Registered: ‎16-01-2018
Greetings,

I also received this sms from 2901 on my DiGi Happy prepaid line. I am using an old school phone and I don't need Internet on that line. I did try to stop the service with *116# but the service prompt me to use *128#. I proceed but did not find any stop function, but instead only Plan change.

Please help

Re: Unauthorised Activation by 2901

Member
Posts: 1
Registered: ‎14-08-2018
Hello sir, did u know how to subscribe back that plan?

Re: Unauthorised Activation by 2901

Anonymous
Posts: 0

Hi Kappa123, kindly PM inbox here the phone number for further checking. Tq

Re: Unauthorised Activation by 2901

Member
Posts: 4
Registered: ‎01-10-2018

Hello,I also want to subscribe  back the digi 1GB internet plan for a month which cost RM3..Hope u will  help me to tackle  this issue..Thanks in Advance..☺☺

Re: Unauthorised Activation by 2901

Member
Posts: 7
Registered: ‎08-04-2016

Hi, I would like to subscribe back monthly RM3 1GB plan too. Kindly assit.

Re: Unauthorised Activation by 2901

Community Manager
Posts: 8,753
Registered: ‎20-04-2015

You can subscribe to a currently available add-on. If an add-on has been removed from offering, we cannot resubscribe for you after the add-on has been unsubscribed.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Unauthorised Activation by 2901

Member
Posts: 4
Registered: ‎19-09-2015

My hp no.:  014-6049257

 

I receive message from 2901 and deducted RM2 per message without any authorisation from me.

Please kindly help me to stop the messages from 2901.

thank you.

 

regards,

alex