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Unable to receive calls when overseas with digi prepaid

Member
Posts: 2
Registered: ‎31-03-2018

Hi, I am currently in North America and will be here until 20may18. I have not been able to receive any incoming calls but each time a missed call msg was sent to me, RM6 has been deducted . Currently 12 deductions made . Pls help

Re: Unable to receive calls when overseas with digi prepaid

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

When roaming, voicemail or such missed call alerts SMS will be chargeable, because the mechanism that support these features are call forwarding. Disable your voicemail and missed call alerts through *128# menu to avoid further charges.

For your roaming to work, the prepaid will require minimum RM10 credit and the account has to be active.

If you need assistance with your Digi account while you are roaming, you can contact Digi Live Chat from 10am to 9pm daily (Malaysian time).


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Re: Unable to receive calls when overseas with digi prepaid

Member
Posts: 2
Registered: ‎31-03-2018

Voice mail deactivated . Charges of RM6 still being deducted  And still unable  to receive incoming calls . Balance from RM240 slowly being depleted to RM178. 

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Re: Unable to receive calls when overseas with digi prepaid

Contributor
Posts: 98
Registered: ‎03-08-2016

@McJulien Please contact our support community members for assistance:http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support