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USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Super Contributor
Posts: 105
Registered: ‎23-09-2015

DiGi Staff:

 

Please advise if the USSD code to cancel the auto-renewal of Internet  Plans and InternetPlus Plans is the same. Is it *116*6# as stated in the T&C of InternetPlus Plans? There's no specific code stated in the T&C of Internet Plans.

 

Also, can this cancellation be done via the MyDigi app, and if so, can you advise the steps?

 

Thanks in advance.

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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

Instructions to unsubscribe InternetPlus and Unlimited Lite packages are provided in FAQ. You are correct that you can use *116# to unsubscribe. http://new.digi.com.my/prepaid-addons

For MyDigi app, click on the left menu button and click Add-On. From there you can manage your add-ons.


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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Member
Posts: 1
Registered: ‎31-05-2017
Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet package.
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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

@LTWong wrote:
Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet package.

No, you can't do that. To avoid auto renewal, you will have to manually unsubscribe the add-on before it renews.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Member
Posts: 3
Registered: ‎09-06-2019
MD Maruf
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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Support
Posts: 4,076
Registered: ‎01-05-2015

To stop the auto renewal and unsubscribe from the Prepaid internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe.

Kindly note that the instruction will deactivate the subscription immediately and the remaining data will be forfeited. TQ.

 

MD Maruf
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Member
Posts: 1
Registered: ‎30-04-2020
Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet
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Re: USSD Code to Cancel Auto Renewal of Mobile Internet Plans

Support
Posts: 2,623
Registered: ‎10-04-2015

Kamilbinselamat, 'Auto Renewal' can't be removed for packages with this feature. If you prefer a non auto renewal package, please subscribe to the One Time Pass (Internet Cili Padi) instead. Thanks.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!