USSD Code to Cancel Auto Renewal of Mobile Internet Plans

[DigiRay]

DiGi Staff:

Please advise if the USSD code to cancel the auto-renewal of Internet  Plans and InternetPlus Plans is the same. Is it *116*6# as stated in the T&C of InternetPlus Plans? There's no specific code stated in the T&C of Internet Plans.

Also, can this cancellation be done via the MyDigi app, and if so, can you advise the steps?

Thanks in advance.

[MrOctopusK]

Instructions to unsubscribe InternetPlus and Unlimited Lite packages are provided in FAQ. You are correct that you can use *116# to unsubscribe. http://new.digi.com.my/prepaid-addons

For MyDigi app, click on the left menu button and click Add-On. From there you can manage your add-ons.

[LTWong]

Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet package.

[MrOctopusK]

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@LTWong wrote:
Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet package.

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No, you can't do that. To avoid auto renewal, you will have to manually unsubscribe the add-on before it renews.

[Maruf1]

MD Maruf

[Digi_Kobi]

To stop the auto renewal and unsubscribe from the Prepaid internet package, please dial *128# > Internet > Unsubscribe or *116# > Unsubscribe.

Kindly note that the instruction will deactivate the subscription immediately and the remaining data will be forfeited. TQ.

MD Maruf

[Kamilbinselamat]

Customer asking guide for "Stop auto renewal" on first day on subscription by digi App, not unsubscribe from the internet

[Digi_Zemi]

Kamilbinselamat, 'Auto Renewal' can't be removed for packages with this feature. If you prefer a non auto renewal package, please subscribe to the One Time Pass (Internet Cili Padi) instead. Thanks.