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Topup completed using mydigi app, but didn't get credit yet

Member
Posts: 2
Registered: ‎06-12-2017
Hi, I made topup using mydigi app, but still didn't get the credit. Please help
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Re: Topup completed using mydigi app, but didn't get credit yet

Support
Posts: 4,165
Registered: ‎01-05-2015

Based on the attached image, we've forwarded a report to the relevant team for further action, Ichigo47. Once the issue has been resolved, we'll notify you of the reload status k. Apologize for the inconveniences.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Topup completed using mydigi app, but didn't get credit yet

Member
Posts: 2
Registered: ‎06-12-2017
Hi there. May I know how long will it takes to resolve this matter? Please fix it asap. Right now I'm afraid if I make another topup payment, I'll still not be credited for my next topup purchase. Please help.
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Re: Topup completed using mydigi app, but didn't get credit yet

Support
Posts: 4,165
Registered: ‎01-05-2015

There should be an issue if you want to proceed with another reload.

We'll try to resolve the issue within this 48 hours.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!