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Top up to wrong number

Member
Posts: 1
Registered: ‎18-01-2020

Hi.my name is Faiz.i actually not a Digi user.but yesterday my neighbor ask for some help to buy Digi prepaid.then I got some money in my touch n go e wallet..then I but with that..then my neighbor then get the prepaid..so I decide to buy another prepaid with touch n go wallet..then suddenly I ask is it true your number is 0165196652..so when he check back the true number is 0166196652..so how can I get back for the prepaid that I pay back..can you help..my number contact is 0172839070..

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Re: Top up to wrong number

Community Manager
Posts: 8,696
Registered: ‎20-04-2015

That number you have wrongly reloaded is not a Digi subscriber. Kindly contact Touch n Go ewallet support to request for refund.


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