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Top-up failure
Member
Member
sizzlerthree
Posts: 1
Registered: ‎12-02-2016

‎12-02-2016 12:39 AM

Hi.

I wanted to reload my credit just now, but then it said ' Sorry. Your line needs to be in active state to perform this action'. I recieved sms earlier that said my sim will be terminated on 15/2/2016. I want to keep using this number, what do i do?

 

TQ

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Re: Top-up failure
Community Manager
Community Manager
MrOctopusK
Posts: 8,748
Registered: ‎20-04-2015

‎12-02-2016 11:59 PM

Did you reload using *123*<reload number># command? 

 

Since your account is expiring soon, if you could not reload on your own, kindly contact our Helpline (0162211800) for immediate assistance.

Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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